Senior Director Communications Transformation

A career as a Senior Director, Communications Transformation in the Culture, Community and Voice of the Organization team at National Bank means acting as a strategic leader in the transformation of our internal communications ecosystem. This job allows you to have a positive impact on our organization through your expertise in organizational transformation, internal communications, digital innovation and data-informed decision-making.

You will help build a modern, integrated and high-performing communications function that strengthens our culture, supports major transformations and creates an accessible and engaging employee experience across Canada.

Your role

• Lead the transformation of the Bank’s internal communications ecosystem by implementing an integrated, scalable and data-driven operating model.
• Develop communication strategies that support major business, technology and people transformations while promoting understanding, alignment and adoption.
• Define the enterprise-wide editorial strategy, content governance, communication standards and audience-focused approaches across internal channels.
• Modernize communications practices by integrating artificial intelligence, analytics and digital technologies into planning, content creation, measurement and decision-making.
• Advise senior leaders by translating complex organizational priorities into clear, compelling and measurable communication strategies.
• Build and lead a multidisciplinary team responsible for communications strategy, internal channels, content production and change communications.

Your team

The Culture, Community and Voice of the Organization sector consists of a multidisciplinary group of specialists who work in an agile, proactive and collaborative manner to identify opportunities, modernize communications practices and continuously improve the employee experience.

Within the Corporate Communications department, you are part of a team of 30 specialist and you will report to the Vice-President, Culture, Community and Voice of the Organization. Our team stands out for its strategic impact, innovative approach and commitment to creating consistent, accessible and engaging communications across Canada.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Prerequisites

• Hold a degree in a related field and have 6 to 10 years of relevant experience.
• Extensive experience leading complex organizational or communications transformations from strategy through implementation.
• Demonstrated expertise in internal communications, change communications, employee engagement and organizational culture.
• Experience defining editorial strategies, content governance frameworks, communication standards and digital channel strategies.
• Advanced knowledge of artificial intelligence, analytics and digital technologies applied to communications.
• Experience using data and insights to measure communication effectiveness, optimize employee experiences and support strategic decisions.
• Significant experience leading and developing multidisciplinary teams in a large, complex organization.