Project Manager

As a Project Manager in the Assisted Channels Operations Team at National Bank, you’ll coordinate the delivery of our technology projects and provide value. In this role, you’ll have a positive impact on our organization with your leadership, your outstanding organization skills and your project delivery experience in an Agile/Safe context.

Your role

• Manage and implement large-scale technology projects prioritized by the sector by creating a motivating environment 
• Continuously optimize the use of project resources to achieve the sector’s objectives
• Diagnose problem situations, take action and help resolve complex problems by implementing solutions
• Identify and manage the risks and issues inherent to the project in a consistent, proactive manner
• Produce various reports to track the progress of the project and provide progress reports while adapting your communications to your audience
• Ensure that the various IT and business teams are aligned on the various interdependencies related to your project
• Be an agent for change, promoting our values and ensuring constant communication with all internal and external stakeholders

Your team

The IT team is made up of more than 2,300 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.

As part of the Personal Banking Technology Delivery division, you’ll be on a large team of 250 colleagues and you’ll report to the Senior Director. Our team stands out Our team stands out for its expertise in the Contact Center and Personal Banking Advisory Center domains. We want to contribute to your quality of life by offering you as much flexibility as possible. For example, we offer a hybrid work environment along with a flexible schedule that you can adapt to your needs.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as Udemy, the Data Academy, language training, Harvard Manage Mentor, coaching and mentoring support are always available.

Prerequisites

• Bachelor’s degree and 7 years of relevant experience or a master’s degree and 5 years of relevant experience 
• At least 7 years of experience as a project manager, working on large-scale projects and in large companies
• Experience leading workshops and coaching
• Familiarity with Agile delivery mode
• Knowledge of Atlassian tools (Jira, Confluence)
• Experience in Contact Center environments 
• Strong knowledge of Genesys Cloud 
• Demonstrated proficiency in the effective use of Artificial Intelligence 
• Ability to manage and collaborate with external vendors and partners 
• Strong release management skills, including prioritization and sequencing of deployments 
• Deep understanding of automated delivery pipelines and DevOps practices