Manager Administrative Support

A career as a Manager Administrative Support in the Commercial and Private Banking 1859 – Real Estate Financing sector of the National Bank means contributing to our transformation towards the Bank of tomorrow, by collaborating with our various stakeholders in the banking network and thus responding to the accelerated evolution of the needs of our customers.

In this role, you will lead teams of Commercial Account Representatives and optimize their ability to offer value-added services to Account Managers for the benefit of Commercial clients.

It will be through your ability to support your team in the field, your influence, your leadership, your spirit of collaboration and your ability to find suitable solutions that you will stand out.

Your role: 

• Ensure the management and retention of a team of Account Representatives by creating a climate conducive to mobilization, synergy and exceeding objectives
• Monitor the evolution of your employees and the development of their skills through personalized coaching
• Optimize the efficiency, productivity and profitability of the sector by implementing efficiency strategies
• Establish a strategy to maximize the positive impact of your team with your business partners and ensure the visibility of this strategy in the organization
• Participate in the development of the annual business plan for your sector and manage its execution
• Ensure a balance between risk management, compliance and the quality of service delivery to partners and customers
• Mobilize the team towards ownership and implementation of constant improvements
• Ensure the application of established procedures and the use of the various tools available
• Be an effective change agent with your team and business partners

Your team: 

Within the Commercial and Private Banking 1859 sector – Real Estate Financing, you have under your management scope a team of account representatives, and you report to the Senior Manager – Real Estate Administrative Sales Support based in Montreal.  Our team stands out for its attention to detail and its personalized approach to business customers.

Our training programs based on learning in action allow you to master your profession. Personalized training content on subjects such as business sector processes and procedures, management and coaching are available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

Prerequisites:

• Bachelor’s degree related to the sector of activity and 7 years of relevant experience
• Experience in personnel management (performance management, development, team mobilization)
• Experience in commercial credit, very desirable
• Good command of banking systems
• Good experience in remote team coaching
• Good capacity for influence, leadership and priority management
• Autonomy, organization and change management