Coordinator, E-billings

We are BLG: Canada’s Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience.

We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development. Learn more about us at www.blg.com.

The eBilling Coordinator supports the Matter Life Cycle (MLC) Business Operations mission by ensuring accurate, timely, and compliant electronic billing. This role manages the preparation, submission, and monitoring of electronic invoices across client platforms and resolves issues that delay approval or payment.

Working closely with lawyers, billing teams, Client Services, and the client’s account payable contacts, the eBilling Coordinator ensures invoices move smoothly through each stage of the eBilling cycle and comply with client guidelines. By proactively troubleshooting rejections and discrepancies, the role directly supports timely collection of funds and a consistent, client-focused billing experience.

Key Responsibilities:

Invoice Preparation, Submission & Quality Control

• Prepare, review, and submit electronic invoices across client platforms, ensuring accuracy and compliance with Outside Counsel Guidelines, budgets and Purchase Orders to ensure timely payment and optimize the revenue cycle.

Invoice Monitoring, Issue Resolution & Accounts Receivable Support

• Monitor invoices throughout the eBilling lifecycle, troubleshoot and reconcile rejections, manage appeals with lawyers and practice teams, and follow up on stalled invoices to ensure timely payment and Accounts Receivable management in collaboration with the Client Services Team.

eBilling Setup & Compliance

• Establish and maintain eBilling operational standards by setting up new eBilling clients and matters, ensuring adherence to client-specific guidelines, rate structures, and billing requirements in collaboration with CMS Service and Legal Ops Team.

Rate Management & Submissions

• Coordinate the determination, upload, and submission of timekeeper rates, including annual rate increases by collaborating with Lawyers, Pricing, Legal Ops, CMS Service, and client-side accounts payable teams, while monitoring deadlines and resolving outstanding rate-related issues.

Collaboration, Escalation & Continuous Improvement

• Partner with internal Matter Life Cycle teams, Practice Assistants, Legal Ops, Pricing, Billing, and Client Services to resolve eBilling challenges; escalate recurring or complex issues to the eBilling Team Lead and identify opportunities to improve efficiency, knowledge, and processes.

Key Competencies:

• Post Secondary Degree/Diploma in business or finance
• A minimum of one year of experience in ebilling, preferrably in a professional services environment
• Working knowledge of client eBilling platforms (e.g., Collaborati, Legal Tracker, CounselLink), including invoice submission, troubleshooting, and adherence to client billing guidelines
• Experience in Elite eHub, including configuration support, workflow management, and generating/leveraging reports to monitor performance and trends
• Strong proficiency in Microsoft 365 (O365) tools (Teams, Outlook, Word, PowerPoint)
• Excel capabilities, including pivot tables, lookups (VLOOKUP/XLOOKUP), formulas, and conditional formatting for reporting and analysis
• Understanding of law firm financial operations, including accounts receivable (AR), invoice lifecycle management, and invoice reconciliation within a professional services environment
• Curiosity and continuous learning mindset, including developing proficiency with Microsoft Copilot and other Artificial Intelligence productivity tools to improve efficiency and reporting

BLG is committed to building a diverse workplace reflective of the communities we serve and to fostering an inclusive culture where Firm members feel valued, respected and inspired to thrive as their authentic selves.  We value diversity of thought and the unique skills, perspectives and experience each individual brings to BLG. We welcome applications from all qualified candidates and encourage applicants from members of groups that have been historically underrepresented, including but not limited to First Nations, Métis and Inuit Peoples, racialized individuals, persons with disabilities, people who identify as women and/or LGBTQ2S+. 

We also strive to provide an accessible candidate experience. Please let us know if you need any accommodations during the recruitment process.