Senior Associate - Digital Product Management

Job Description

Team Description 

The New Product Development Team is part of the International Card Services Centre of Excellence and supports the development and delivery of solutions across international markets and customer segments. This role will support Loyalty product development, working across business, product, platform and technology teams to help turn customer and market needs into deliverable capabilities. 

Responsibilities

How will you make an impact in this role? 

The successful candidate will work across multiple business units and functions to support key Loyalty initiatives. In partnership with country delivery teams and the Loyalty product lead, this role will: 

• Identify and translate conceptual business requirements into product features and work with platform POs to define user stories. 
• Partner with platform teams, country teams and E2E tech/delivery teams to clarify scope, capture market nuances and work through solutions. 
• Provide clear explanations of the required customer experience so platform and design teams can develop appropriate solutions. 
• Partner with product and technology teams throughout the build lifecycle to ensure the solution is per required customer experience. 
• Ensure E2E plan has accurate milestones for tech delivery and provide relevant updates to E2E PM. 
• Provide subject matter expertise to feed into Go-to Market materials as needed. 
• Work with testing teams to support user test planning, execution, defect follow-up, beta testing and launch activities. 
• Raises and manages issues and risks to ensure adherence to governance structure. 
• Act as a delegate for the Loyalty product lead or E2E Project Manager. 

Qualifications

Minimum Qualifications 

• Strong Analytical Skills – ability to collect and analyse information for problem solving and definition of potential solutions. 
• Excellent Communications Skills – Communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds. 
• Proven track record to get results and work well with different levels of the organization and with the customer and partner. 
• Personal Excellence – High degree of integrity, comfortable speaking up for what is right as well as reporting/raising risks and concerns. 
• Collaboration & Relationship Skills – strong relationship management and conflict resolution skills. Consistent record of positively collaborating with and influencing partners in a matrix environment to achieve outcomes without direct responsibility. 
• Comfortable challenging the status quo to drive alternate solutions and testing new ideas to meet customer needs. 
• Learns from mistakes and setbacks; demonstrating resilience. 
• High Energy/Flexibility – Must be a highly motivated self-starter working with a sense of urgency. 

Preferred Qualifications: 

• Knowledge of American Express products and business operations. 
• Tech savvy and experience of delivering via the SAFE Agile methodology. 
• Proven track record of delivery in a matrix environment, dealing with multiple collaborators. 

The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

The job posting is for an existing vacancy.

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

About the company

At American Express, our culture is built on a 175-year history of innovation, shared values  and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the organization

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities