Service Department Manager

JOB SUMMARY

As directed by the Branch Manager, the Department Manager, Installations provides guidance and oversight to a team of internal installers and will coordinate a full-service installation program in the commercial construction industry utilizing internal and external contractor resources.  The Manager will schedule the installation, maintenance, and customer service in categories such as; electronic access control, doors and hardware, and specialties products.

JOB RESPONSIBILITIES

But not limited to…

• Oversees the management of installation and service projects and ensures that standards, deadlines, and objectives are met according to established profit and budget plans
• Provides management and oversight of a team of internal installers and will engage the services of external contractors to facilitate the installation of electronic access control, doors and hardware and specialties products.
• Works directly with the sales staff and project coordinators to facilitate the installation of the products sold on a project.
• Assists team members by participating in sales activities including advertising, pricing, implementing sales strategies, etc., as it pertains to access control
• Interacts with customers via email, telephone and in person in a calm and professional manner at all times.
• Provides quick, courteous, and professional services to all internal and external customers
• Complies with all reasonable requests of customers or provides alternatives to rectify customer issues or complaints.
• Creates work orders and schedules installation crews to meet the construction schedules and timelines of the project.
• Responsible for analyzing and interpreting electrical blueprints.
• Performs employee evaluations prior to probationary completion date and annually thereafter.  
• Informs the Branch Manager of progress against established goals and objectives and any personnel issues.
• Follows and enforces all safety rules on and off site.
• Coordinates with installers, hardware consultants, contractors and end-users. 
• Build strong relationships with sub trades, contractors and site supervisors.
• Orders and coordinates equipment 

KNOWLEDGE, SKILLS, AND ABILITIES

• Combined office and field work
• Listen carefully to others on the telephone.

• Lifting of supplies and materials up to 50 lbs.

• Moderate lighting and temperature
• May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites
• Frequent site visits

EDUCATION AND EXPERIENCE REQUIRED 

• Minimum 5 years supervisory/management experience a requirement.
• Minimum 7-10 years experience in the commercial construction industry
• Proficient computer skills in Office (i.e. Word, Excel, Access, etc) and Navision/ Avaware 
• EHC designation an asset 
• Access control security software experience an asset 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Combined office and field work
• Listen carefully to others on the telephone.

• Lifting of supplies and materials up to 50 lbs.

• Moderate lighting and temperature
• May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites
• Frequent site visits

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