Administrative Support IV

Your Opportunity:

This is an Administrative Support IV position within the Billing Cash and Collections portfolio. Performs a variety of general and routine accounting duties related to processing and entering of data and transactions in accordance with AHS policies and procedures into billing, cash, and collections related systems. Problem solving and customer relation skills are a requirement when dealing with the various clients and complexities surrounding each situation. AS IV positions can be divided into specific accountabilities and tasks for Billing Cash and Collections with individuals working in one accountability area only, or in a set of accountability areas. Duties include: Processing AR billing and Cash Processing transactions including detail entry, validation, and adjustment. Processing customer records, including data entry, edits, merges, and deactivation in accordance with requirements. Reviewing and verifying data for AR billing and Cash Processing, including AR delinquent/collections accounts, reviewing, preparing, and sending notices, or applying payment application. Customer/Client Inquiry & Follow-Up including initiating or responding to customer contacts and requests via phone, email, or in-person. Including investigating and resolving customer/client issues, and client record clarifications. Assisting to reconcile single/simple accounts and transactions including investigation, explanation, and escalation as needed. Ad-hoc duties such as testing, filing, backup coverage, etc. All Billing Cash and Collections team members are assigned competitive productivity targets which are monitored on daily basis and any gaps are routinely discussed with immediate supervisors for corrections.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.