Administrative Support III

Your Opportunity:

Reporting to the managers of Gastroenterology/Hepatology and GI Central Access Triage, the casual Administrative Support III plays a key role in supporting the delivery of efficient, patient-centered care within two busy departments: the GI/HEP outpatient clinic and the GI CAT program. Within GI CAT, the successful candidate is responsible for referral data entry, maintaining referral and letter workqueues, responding to enquiries from and sending updates to referring providers, and collaborating with a multidisciplinary team to ensure referrals are managed safety and efficiently. When assigned to the outpatient clinic, this position is the first point of contact for patients and visitors, responsible for providing exceptional customer service while facilitating the day-to-day operations of the clinic. Key responsibilities include reception and clerical duties, assisting patients with forms and consents, triaging incoming telephone calls and correspondence, conducting appointment reminder calls, and processing selected physician orders. Working in a high-volume, fast-paced environment, this role requires strong organizational, communication, problem-solving, and multitasking skills, along with meticulous attention to detail. The ability to work effectively both independently and as part of a team is essential. The clinic currently operates Monday through Friday between 0645 and 1800 (7.75 hour shifts), with hours subject to change based on operational requirements. This position offers opportunities for cross-training and development within the department, including Endoscopy Unit Clerk (ASIV), and GI/Hepatology Procedure Booking Clerk (ASIV).

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.