Administrative Support III

Your Opportunity:

This position is part of a team of Administrative Support III staff providing administrative support to the daily operations of the Gastroenterology Central Access Triage (GI CAT) Department within the Edmonton Corridor that works closely with nursing staff, primary care physicians, physician specialists, and nurse practitioners to support patient access and care coordination. GI CAT consists of two teams that support referral processing, patient triage, and scheduling activities that requires proficiency in electronic medical records systems with demonstrated accurate and efficient data entry. Responsibilities include validating and updating patient demographics and healthcare numbers, assessing referral information, creating and formatting documents, and maintaining accurate records with strong attention to detail. Staff must manage a high volume of inbound and outbound telephone calls and communicate professionally and effectively with patients, families, physicians, clinic staff, and hospital-based support teams. The ability to remain calm and patient-focused when responding to sensitive inquiries, complex situations, or challenging callers is essential. Accurate, timely documentation of interactions and patient encounters is required. Team members must possess strong critical thinking, problem-solving, organizational, and prioritization skills, be able to work independently in a fast-paced environment while meeting established timelines. Strong interpersonal, written, and verbal communication skills are essential. Contributing positively to a collaborative team environment and maintain professional relationships with patients, physicians, clinic staff, and healthcare partners is expected. Work is patient and family-centered, requiring professionalism, confidentiality and compliance with Protection of Privacy Act (POPA) and Access to Information Act (ATIA).

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.