Program Administrator

Role Responsibilities

Great programs don't run themselves.

Behind every milestone celebration, training opportunity or big event is a team making sure employees have a positive experience.

As a Program Administrator, reporting to the Manager, Program Design and Delivery, you'll play an important role in delivering programs that help employees feel valued, supported, and connected to their work. In this role, you will:

• Keep programs moving: Coordinate the administrative delivery of recognition and training initiatives, ensuring activities are completed accurately, consistently, and on schedule.
• Manage critical information: Maintain records, track program activities, validate data, and ensure information is accurate and up to date.
• Build connections: Work with employees, ministries, vendors, and service providers to answer questions, resolve issues, and support program delivery.
• Solve the tricky cases: Investigate eligibility questions, review records, and resolve unusual situations that require research, judgment, and attention to detail.
• Support senior leaders: Prepare correspondence, briefing materials, and other program information for executives and senior leaders across government.
• Improve how things work: Recommend practical improvements that make processes more efficient and effective.

To be successful in this role, you need to:

• Be organized and detail-oriented: You can track deadlines, juggle several projects at once, and keep things running smoothly even when there is a lot happening.
• Work the system: When something needs to be solved, you can figure out who to talk to, how to contact them, and what to do.
• Communicate effectively: Whether you’re sending an email or chatting on Teams, you make sure your message is easy to understand and appropriate for the audience.
• Exercise good judgment: You know how to assess a situation, evaluate options, and determine when an issue can be resolved independently or should be escalated.
• Build strong working relationships: You work effectively with a wide range of stakeholders and provide excellent service, even when dealing with sensitive or complex situations.
• Be flexible and take initiative: You don’t just react to requests—you anticipate needs, spot opportunities for improvement, and take action to make things better for the whole team.

The Job Description is provided for further details on this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Agility: Prioritizes and manages competing priorities.
• Drive for Results: Achieves results on priorities despite ambiguity in process, evolving challenges, and tight timelines.
• Build Collaborative Environments: Works in a proactive, collaborative and integrated fashion to support ongoing initiatives.
• Systems Thinking: Integrates different types of policies and client priorities to identify the correct solution to each problem.

Qualifications

Your cover letter and resume will be used to assess your qualifications, including your written communication skills and your attention to detail.

Ensure your cover letter meets all of the following criteria:

• Includes a professional salutation;
• Identifies the relevant job opportunity (i.e. Program Administrator);
• Is concise, without spelling/grammatical errors;
• Clearly identifies the number of years of experience you have working in a public sector organization (i.e. federal/provincial/municipal government, school board, hospital, etc.); and
• Provides a clear and concise example of a time you took initiative to improve a process so that you and your team could operate more effectively.

Ensure your resume meets all of the following criteria:

• Includes the starting and ending month & year of each role;
• Is concise, without spelling/grammatical errors;
• Has a clear, consistent layout that demonstrates your attention to detail; and
• Provides information about each role using clear and concise bullet points.

Applications without a cover letter and resume that meet all of the above criteria will not be considered.

Minimum recruitment standard: High school diploma and three years of related experience.

Equivalency: Related education or experience is considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education

Other requirements (i.e. “must haves” to be considered for the role):

• Knowledge of public sector organization and hierarchy structures.
• Experience coordinating complex administrative processes involving multiple stakeholders and competing priorities.

Assets (i.e. “nice to haves”):

• Knowledge of Alberta Public Service corporate systems (e.g. 1GX, ARTS);
• Experience interpreting employee service history and employment records.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

To be considered for this competition, you application must include a well-written cover letter and resume. Carefully review the Qualifications section to see the specific requirements for the cover letter and resume that are unique to this role.

This is a full-time permanent position working 7.25 hours per day / 36.25 hours per week, Monday through Friday.

This competition may be used to fill future vacancies at the same or lower levels across the Government of Alberta.

Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Use for open competitions only - Links and information on what we have to offer:

• Public Service Pension Plan (PSPP).
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.