Program Administrator

Role Responsibilities

Are you interested in working in a learning environment where you provide training support services? Do you have a demonstrated track record of efficient program administration while balancing multiple activities in fast paced environments? 

The Program Administrator position is responsible for providing program delivery services for all training/courses provided by the Training Academy (TA) including but not limited to: 
 

• Sheriff Recruit Training
• Correctional Services Induction Training – Adult/Youth and Community
• Community Peace Officer Induction Program

Program delivery services consist of proficient coordination of course information, registration and logistics to maximize the participant experience. This includes:
 

• Providing proactive service and support to the class sergeant throughout the course/program.
• Maintaining tracking systems (including a learning management system) as part of course administration, logistics, and participant training records.
• Applying working level technical skills with platforms and systems (M365, LMS, Adobe, student property management, virtual delivery platforms, etc.) to enhance service delivery
• Reserving and ensuring the training space meets the need in terms of size, set-up, necessary equipment, including virtual delivery requirements.
• Coordinating induction training graduation ceremonies; contacting dignitaries to participate; creating event briefing and program; preparing award letters and certificates.
• Using knowledge, experience and course administration expertise to identify opportunities for improvements.
• Providing exceptional customer service when responding to the TA’s general email, answering the main telephone line as well as with frontline reception.
• Support participant requests for certificates, letters, and general course information.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Drives for Results:
Self-starter, constantly looking for ways to improve. Is reliable, works independently, and will seek out guidance when lacking information or where there are competing priorities. Sets goals, reports on progress and takes accountability for areas of responsibility.

Systems Thinking:
You are aware of the priorities and goals of the Training Academy and strive to create a culture of service excellence in order to positively impact the ability of the branch to meet those goals.

Builds Collaborative Environments: 
You lead and contribute to the conditions that promote information sharing, teamwork and creative thinking to create outcomes that support the goals of the Training Academy. Respects differing opinions and recognizes conflict then works towards achieving common purpose.

Develops Networks:
You communicate regularly with team members and demonstrate a strong ability in fostering positive and effective relationships.

Agility:
You have a strong ability to anticipate, assess and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.

Creative Problem Solving: 
You challenge the status quo and embrace a creative and innovative approach in order to find solutions which ensuring the most effective and efficient delivery of service.

Qualifications

Required:
 

• A High School Diploma plus a minimum of 3 years of related administrative experience is required. 
• Experience in program administration (administrative coordination, planning, event support, program support, etc.) is required.
• Applications must provide a cover letter referring this job posting as part of written skills assessment, attention to detail and accuracy. Applicants without a cover letter will not be considered.

Assets & Preference:
 

•  Learning and training environment is considered an asset.

Equivalency:
 

• Directly related experience or education considered on the basis of one year of experience for one year of education or one year of education for one year of experience.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

• This position is required to work in office. (In person and located in Edmonton) 
•  Work location: 1568 Hector Road NW, Edmonton, Alberta.

Applications must provide a cover letter as part of written skills assessment, attention to detail and accuracy. Applicants without a cover letter will not be considered.

Security screening is required.
 

• Final candidates will be required to undergo a security screening.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA has to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance.
•    Leadership and mentorship programs.