Director

Role Responsibilities

We are seeking an experienced and dynamic IT Solutions and Business Intelligence Manager to oversee the successful delivery of IT solutions and business intelligence services within our organization. This role involves working closely with cross-functional teams, external partners, and stakeholders to ensure effective delivery and management of IT solutions, business intelligence strategies, and portfolio management while fostering a collaborative work environment. The successful candidate will have strong leadership, project management, and client relationship management skills and will drive continuous improvement in our business processes, ensuring solutions meet departmental and organizational goals.
 

Responsibilities for the position include: 
Delivery of Solutions and Support:

• Provide management oversight for the successful delivery of IT solutions, working with project teams and stakeholders to meet department requirements.
• Develop and implement robust management processes to ensure the effective delivery of IT solutions.
• Stay current with industry best practices, identify opportunities for service improvement, and apply continual process enhancements.
• Contribute to departmental and organizational initiatives, providing new ideas, resolving issues, and recommending improvements.
• Lead the development of advanced solutions, leveraging your expertise in CPSM business areas for maximum organizational value.
• Collaborate with external partners to address system configurations, change management, and escalated issues.
• Participate in the development and evaluation of RFI/RFPs and contribute to contract negotiations for technology-related contracts.

Delivery of Business Intelligence Solutions and Support:

• Oversee the delivery of reliable business intelligence solutions, including data visualizations, complex reports, and datasets, ensuring they meet dynamic business requirements.
• Manage data strategy roadmaps, promote self-sufficiency among users, and respond to new technologies and strategies.
• Drive innovative approaches to data analysis, reporting, and dissemination, anticipating evolving business needs and policy initiatives.
• Provide management oversight for data warehousing and business intelligence solutions, ensuring data performance, integrity, governance, and security.
• Lead the development of insightful data visualizations to inform decision-making and measure program trends.

Role Responsibilities Contd.

Portfolio and Project Management:

• Develop long-term plans and contribute to departmental business planning to align with organizational goals.
• Maintain a clear portfolio software and data roadmap, ensuring senior leadership understands the long-term vision.
• Engage with executives and provide regular updates on portfolio progress and priorities.
• Develop and maintain resource plans, ensuring adequate capacity and availability for projects.
• Lead cross-functional teams to prioritize strategic initiatives and manage interrelated dependencies across projects.
• Provide support to project leads, addressing roadblocks and mitigating risks to ensure the successful delivery of projects.

Staff and Resource Management:

• Mentor and manage professional and management staff, delegating tasks and promoting accountability.
• Foster a team-oriented environment that encourages collaboration, engagement, and high morale.
• Provide leadership for team building, recruitment, coaching, performance management, and professional development.
• Set clear objectives and guide team members toward meeting high-performance goals.

Client Relationship Management:

• Foster collaboration among cross-functional stakeholders to anticipate business requirements and recommend innovative solutions.
• Leverage relationships to form consensus among teams, ensuring high-quality solutions and customer satisfaction.
• Maintain effective communication with business users to gauge satisfaction and refine project objectives.
• Lead change initiatives, ensuring successful adoption of solutions and maintaining organizational commitment to change.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf
 

Systems Thinking

• Integrate broader trends, political environments, and risks into strategic planning.
• Support organizational goals by addressing potential barriers and behaviors that challenge progress.
• Contribute to the development and execution of strategic plans that align with the organization’s vision.

Creative Problem Solving

• Create an environment that fosters innovation, eliminating barriers to creative thinking.
• Generate new ways of thinking and ensure the right questions are being asked.
• Encourage a culture of creativity and challenge conventional approaches to problem-solving.

Agility

• Lead and create momentum for change, fostering a flexible and proactive work culture.
• Champion action plans and anticipate challenges, overcoming obstacles with swift and strategic responses.
• Adapt quickly to evolving environments, ensuring a continuous flow of progress.

Drive for Results

• Align different teams to achieve common goals and broader organizational outcomes.
• Provide bold, data-driven advice to stakeholders to enhance decision-making.
• Continuously measure and improve performance through strategic goals and metrics.

Develop Networks

• Build trust and foster collaborative relationships across various stakeholders.
• Use networks to uncover new opportunities, establishing credibility and common purpose.
• Actively represent diverse needs and connect people around shared values.

Build Collaborative Environments

• Promote open communication and share expertise across teams.
• Lead cross-functional collaborations, anticipating and resolving potential conflicts.
• Inspire teams with a bold, unified vision, ensuring strategic alignment.

Develop Self and Others

• Actively seek learning opportunities and gain a deeper understanding of the broader organization.
• Lead the development of others by identifying successes, opportunities, and areas for growth.
• Champion leadership development, nurturing future leaders within the organization.

Qualifications

University graduation in a related field (Computer Science and Computer Engineering) supplemented by seven years of progressively responsible experience.

Related experience or education may be considered as an equivalency on a one for one basis:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

The following experience is required: 

• In depth knowledge of information technology and ITIL knowledge.
• Experience in a leadership role managing complex issues, managing staff to achieve highest potential in delivering systems and support, and working with various cross functional teams and senior leads to deliver results. 
• Experience leading systems implementation and/or improvement projects. 
• Demonstrated leadership in areas such as business intelligence, data analysis, data engineering or data governance.
• Experience in leading progressively larger project activities and participate as a subject matter expert to recommend solutions based on best practices, technical landscape, and business requirements and policies. 
• Strong leadership skills to manage complex issues and achieve results with various internal and external stakeholders.
• Experience in business analysis and conducting or facilitating cross-functional group discussions. 
• Experience with change management and adoption methods. 
• Experience with contracting, procurement, and supply chain processes. 
• Strong conflict resolution and negotiation skills to build consensus and form coalitions with cross functional teams. 
• Proven ability to engage and present to senior leads.
• Strong communication skills and ability to break down technical terms and complex issues to business users and senior leaders.
• Proven ability to critically evaluate information gathered and seek out innovation. 
• Ability to foster a collaborative and effective team environment. 

The following experience is considered as assets:

• Relevant business designation or certification in Business Analysis or Project Management.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a full-time position working 36.25 hours per week.
 

Candidates with lesser qualifications may be considered at a lower classification and salary. This competition may be used to fill future roles at the same or lower classifications.

The final candidates may be required to undergo pre-employment checks (Reference check/Criminal record and/or academic).

A cover letter outlining how your experience relates to the qualifications outlined in this job ad is required. 

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

What we offer:

• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits    
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements
• Leadership and mentorship programs