Communications Advisor, Intake and Issues Coordinator

Role Responsibilities

Leveraging your superior organizational and project management skills, the Communications Advisor, Issues and Intake Coordinator, ensures coordination of work originating through CPE’s project intake system in the planning and coordination branch within strategic communications services at CPE. 

As the Communications Advisor, Issues and Intake Coordinator, you know how to jump to the pump to respond to urgent requests, triaging them to branch management, project managers or service providers to ensure ministry communications are consistent, effective and delivered on time.

You are the primary contact for ministry communications staff to connect with branch services delivery staff (e.g. graphic designers, research team, social media coordinators) and you work with a high level of independence to support client service delivery. You’re also responsible and accountable for ensuring the executive director and branch leadership are apprised of issues, options and impacts. You ensure projects are properly tracked and assigned within the branch and provide reports for senior leadership.

Using your excellent client service and problem-solving abilities, you will oversee branch-level project coordination and inputs. Your responsibilities will also include:
 

• Evaluating and prioritizing complex client requests , ensuring timely responses while coordinating with branch teams.
   
• Reviewing and triaging branch requests by reviewing work plans, strategies and priorities.
   
• Proactively monitoring, assessing and reporting on the daily intake and output of project-related activities, including flagging any significant developments, changes or risks.
   
• Ensuring the executive director is aware of and briefed on emerging requests, proposed solutions and actions to resolve requests. You’ll work with branch staff to resolve any issues prior to reaching a level requiring executive director attention and/or intervention as appropriate.
   
• Facilitating actions, responses and solutions by bringing together a complete branch activity tracking system to help inform information sharing, branch resource allocation and issues identification and management.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf 
 

• Agility – The ability to anticipate, assess and readily adapt to changing situations/environments.
   
• Drive for Results – Understanding what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization while maintaining accountability to each other and external stakeholders. 
   
• Develop Self and Others – Committed to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
   
• Build Collaborative Environments –  Leading and contributing to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
   
• Develop Networks –  Proactively develop networks, connect and build trust in relationships with different stakeholders.
   
• Systems Thinking – The ability to know how your work will impact.
   
• Creative Problem Solving – The ability to assess options and implications, engage different perspectives and create strategic solutions for communications challenges.

Qualifications

University graduation in a related field to the position, ideally in communications/public relations/marketing with marketing communications project management experience supplemented by 4 years progressively responsible experience.

Equivalencies: Directly related education or experience considered on the basis of:
 

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education 

Assets:
 

• Certification in Project Management Professional (PMP) 
• Proven knowledge and experience in marketing communications project management tools and methodologies
• Ability to work effectively under tight timelines to address rapidly changing or conflicting needs and manage multiple tasks and deadlines at once
• Strong leadership and relationship building skills
• Detail-oriented and able to maintain a high level of ownership and accuracy on all work activities
• Working knowledge of communications, marketing and advertising industry
• Issues management and strong problem solving and conflict resolution skills
• Strong political acumen

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

The successful candidates will be evaluated on a combination of experience and education.

Please ensure your resume highlights how your previous work experience is related to the qualifications and requirements for this position. Please clearly state the employment dates on your resume with the month and the year. 

For employment: Please indicate whether your work experience is casual, part-time or full-time. Example: Receptionist, Jan 2018 - June 2021, Part-time (three 8 hour shifts/week).

Other information:

This competition may be used to fill current and future vacancies at equal or lesser classifications across the Government of Alberta. Final candidates for this position will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees:
 

• Working for the Alberta Public Service – https://www.alberta.ca/about-the-alberta-public-service
• Pension plans: Public Service Pension Plan (PSPP) – https://www.pspp.ca
• Management Employees Pension Plan (MEPP) – https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Leadership and mentorship programs
• Professional learning and development - https://www.alberta.ca/alberta-public-service-human-resource-directives
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca