Cashier

Role Responsibilities

The cashier will be the first point of contact for visitors to the Oil Sands Discovery Centre. Duties include greeting and welcoming all guests, processing admissions payments, answering inquiries in person and by telephone, providing basic visitor orientations to the Discovery Centre as well as to Fort McMurray and the surrounding area, and, and most importantly - providing outstanding customer service!

• Your agility will enable you to change directions when appropriate and identify potential solutions to sudden issues.
• Building collaborative environments is essential to this position as you will need to work with your teammates and supervisor to provide the best experience possible for visitors.
• Your ability to use your creative problem solving will be essential to find solutions for visitors when faced with issues and also find innovative ways to create a better visitor experience.
• Developing networks and building relationships with colleagues and visitors will help you to provide the best possible service while creating a welcoming environment and ensuring return business.

Please click on this link https://mydocs.wfd.alberta.ca/media/dv2p4h4k/jd-cashiers.pdf  to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

• Agility
• Drive for Results
• Develop Self and Others
• Build Collaborative Environments
• Develop Networks
• Systems Thinking
• Creative Problem Solving.

Qualifications

This position requires a high school diploma and experience in reception desk handling and/or retail services with a history of excellent customer service. 

Other requirements include:

Good communication skills, passion and genuine interest in working with people, the ability to work independently and as a member of a team, and the willingness to work a flexible schedule, including weekends and some holidays. 

Assets include :
Basic knowledge of Fort McMurray and the oil sands industry, and proficiency in languages other than English. The successful candidate will be required to obtain standard first aid certification if they do not already have it.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Hours of work are 21.75 hours weekly.

The position’s hours of work must overlap with the Oil Sand Discovery Centre’s hours of operation, which currently include weekends and statutory holidays. Should the Discovery Centre’s hours of operation change, this position’s schedule would change accordingly. 

We currently anticipate the position hours of work being Friday-Sunday from 9:30 am to 5:15 pm.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Your cover letter and resume will be used as a screening tool to assess your written communication. An additional written assignment may be used as part of the screening process.

Final candidates will be required to undergo a security screening. Due to wait times to receive a completed Criminal Records Check (CRC) that includes Vulnerable Sector screening check, applicants that are invited for an interview are encouraged to request a completed CRC (level 1) that includes Vulnerable Sector screening check from their local RCMP/Police detachment prior to their interview. The CRC will only need to be provided upon request.

In order to accurately reflect your related experience/education, in your resume, please include dates (including months and years) associated with all education and work experience.

• For employment: Please indicate whether your work experience is casual, part-time or full-time. Example: Receptionist, Jan 2018 - June 2021, Part-time (three 8 hour shifts/week).
• For any Post-Secondary Education: Please specify your major and length of program, the educational institution, and the year you graduated.

Examples:

• Bachelor of Arts, major in Psychology, University of Alberta, 2009
• Social Work Diploma (1 year), Campbell College, 2017 

Final candidates will be required to undergo a security screening.  

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.