Client Services Representative - AQM

Your future is bright at AGAT!

At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

Summary:

AGAT Laboratories is currently looking for a Client Services Representative (CSR) to join our Air Quality Monitoring (AQM) Division based out of our Calgary location. This role will provide clients with technical information based on their needs and administer an overall positive client experience. Additionally, the Air Quality Client Service Representative will help to bridge the gap between clients and field teams, ensuring smooth communication and service delivery.

The successful candidate will require a patient, stable work style and consistency on repetitive tasks, with the demands of managing a large number of tasks in a fast-paced environment.  Along with traits of being cooperative, agreeable with sympathetic listening skills, one who gets along with both members of the team and clients and enjoys being helpful.

In this role one will require a focus on customer service with attention to details, handling large number of tasks and issues with better-than-average accuracy, careful attention to quality, steady fast-paced with comfort working under pressure and an inclination to work under explicitly defined process. This position is an integral part of providing “Service Beyond Analysis.”

What you will be doing:

• Provide prompt and complete responses to all requests from clients.
• Work closely with the management team and serve as the primary point of contact for clients regarding Air Quality Monitoring projects.
• Develop and maintain strong relationships with existing clients which includes face to face meetings, email, correspondence and phone calls.
• Manage customer expectations with respect to all aspects of the work orders in-house.
• Assist Sales team to ensure the proper options are presented to clients regarding testing requirements and any other requests.
• Handle data management tasks related to the AQM department, including daily Level 0 data verification, regulatory monthly and annual reporting, and client-specific reporting tasks.
• Participate in project kick-off meetings as required, to discuss courier logistics, sampling requirements, reporting expectations and invoicing.
• Ensure prompt and accurate delivery of analytical results.
• Make recommendations for process improvements to the management team based on customer requests and feedback.
• Participate in team and individual training to learn job-specific functions, adapting within the role to remain current on all aspects of the department.
• Liaison with AQM team and other operations regarding client projects and remain current on all aspects of the department.

• Preferably an Environmental Degree or Diploma, or equivalent combination of experience and education.
• Previous experience in customer service or administrative roles, preferably in the environmental industry.
• Knowledge of air quality or environmental monitoring terminology, or willingness to learn.
• Minimum 1 year Customer Service experience in the environmental field preferred.
• Proficient computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems [LIMS] and Reporting Systems).
• Excellent communication skills both verbal and written; confident telephone communications are essential.
• Excellent organization and time management skills.
• Effective problem solving skills along with a demonstrated attention to detail.

• Comprehensive health, dental, and vision care.
• Paid vacation and flexible sick time.
• Employee Assistance Program (EAP).
• Long-term disability and life insurance.
• Professional development opportunities.