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Accenture

Bilingual Senior Coordinator

Accenture
Posted 18 days ago
Winnipeg, Manitoba, Canada

Key Details

Description

Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues’ Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.

WORK YOU’LL DO 

Responsibilities may include, but are not limited to:

  • Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes

  • Become a front-line representative for colleague questions or concerns through emails, telephone and/or self-serve

  • Support colleagues and Subject Matter Expert’s inquiries in Service Now

  • Manage multiple tasks while being responsible for your own workload in a team based environment

  • Play a key role in assisting colleagues with Workday support

  • Implementation of new processes

  • Various other duties as required

Basic Qualifications

  • 1-3 years of experience within Absence Management or an equivalent HR field

  • Bilingual in French and English, strong communication skills, written and verbal in both languages

  • A Post Secondary education is required

Bonus Points:

  • Previous experience with Service Now case management platform is an asset

  • Ability to converse comfortably with business partners

  • Strong organizational and time management skills with keen attention to detail and commitment to excellence

  • Demonstrated ability to work independently or part of a team

  • Strong analytical and problem-solving skills

  • Must have excellent organizational and time management skills with the ability to

  • work in a fast-paced environment

  • Ability to meet required deadlines targets

  • Be flexible and able to adapt to change in a positive manner

  • Strong Microsoft O365 is an asset

  • Contribute to a positive working environment

  • Time of Operation Monday to Friday 8 am 4 PM

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Job Details

Job Type
full time
Experience
1+ years