Dental Receptionist - Springdale Dental Centre

Springdale Dental Centre is a dedicated dental practice committed to providing exceptional oral healthcare services. Our team values professionalism, patient-centered care, and a welcoming environment for both staff and patients.

Job Overview

We are seeking a highly organized and personable Dental Receptionist/Recare Coordinator to join our team. The ideal candidate will excel in managing front desk operations, coordinating patient recare appointments, and ensuring a smooth patient experience. This role requires excellent communication skills, proficiency with dental software, and a strong understanding of dental terminology.

Key Responsibilities

• Manage the recare program, identifying and contacting patients due or overdue for hygiene appointments.
• Schedule and confirm appointments; follow up with overdue patients and missed appointments by phone, text, and email.
• Maintain accurate patient records, recall lists, and appointment schedules in the practice management software.
• Monitor recare reports and work with the dental team to maximize hygiene bookings and minimize cancellations.
• Greet patients, manage check-ins and check-outs, and provide a welcoming, professional front desk experience.
• Answer phone calls, respond to inquiries, manage voicemail, and coordinate appointments.
• Update patient information and review follow-up appointments and recommended treatment with patients as appropriate.
• Process payments, issue receipts, and assist with billing and dental insurance inquiries.
• Manage daily schedules, cancellations, and short-notice openings.
• Promote the importance of routine dental examinations and preventive care.
• Assist with general administrative duties, including filing, scanning, and patient correspondence.
• Maintain patient confidentiality and collaborate with the dental team to ensure excellent patient care.

Qualifications and Skills

• Minimum of 3 years of dental office experience, preferably in reception, front desk administration, or recare coordination.
• Strong knowledge of dental office procedures, hygiene recare, scheduling, and treatment follow-ups.
• Proficiency in dental practice management software.
• Experience with patient payments, dental insurance claims, predeterminations, and billing inquiries.
• Knowledge of dental terminology, hygiene procedures, and Ontario dental insurance processes.
• Excellent verbal and written communication skills with a professional, patient-focused approach.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Comfortable making outbound calls and proactively following up with patients.
• Excellent customer service, interpersonal, and problem-solving skills.
• Ability to maintain accurate records and protect confidential patient information in accordance with applicable privacy legislation.
• Reliable, proactive, and self-motivated, with the ability to work independently and as part of a team.

What We Offer

• A friendly, supportive, and collaborative team environment.
• Competitive compensation based on experience.
• A positive workplace that values patient care, teamwork, and work-life balance.

Join our team at Springdale Dental Centre to deliver outstanding patient care while advancing your career in a supportive and professional environment!