Posted 16 days ago
The Service Desk Analyst serves as the single point of contact for customer incidents and service requests, coordinating service delivery and incident management. Responsibilities include managing tickets and escalations, communicating with customers and internal teams, maintaining operational documentation, and supporting the North Bay location.
Posted a month ago
The Service Desk Analyst serves as the primary contact for customer incidents and service requests, coordinating service delivery, ticket updates, escalations, and incident management. The role also monitors service metrics, communicates with customers and partners, maintains operational documentation, and supports ThinkOn’s North Bay location.
Posted 2 months ago
The Jr. Data Centre Technician supports the day-to-day physical operations and maintenance of ThinkOn’s Ottawa Data Centre and contributes to global asset management activities. Responsibilities include installing and removing IT equipment, maintaining physical infrastructure and cabling, managing inventory and hardware replacements, performing remote hands and shipping activities, monitoring facilities, supporting tickets and escalations, and coordinating with internal teams, customers, vendors, and data centre providers.
Posted 2 months ago
ThinkOn is hiring a Cloud Platform Engineer to deploy, operate, and maintain secure, multi-tenant VMware Cloud Foundation environments with GPU-enabled clusters and edge deployments. The role includes platform services management, infrastructure automation, monitoring, security and compliance implementation, incident response, documentation, and lifecycle maintenance across distributed data centre sites.
Posted 2 months ago
The Platform Engineer will build and maintain monitoring, observability, and infrastructure automation for ThinkOn’s cloud platform. Responsibilities include managing Zabbix, Prometheus/Grafana, Opsgenie, Ansible, Terraform, and GitLab CI/CD; responding to incidents; supporting VMware and Kubernetes environments; and maintaining compliance-related logging, access controls, and security configurations.
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