Explore 9 Jobs at Roofr

Customer Support Specialist, Bilingual (Spanish)

Roofr

CA (Remote)

Posted 19 days ago

Roofr is hiring a bilingual English- and Spanish-speaking Customer Support Specialist to assist customers through phone and chat, troubleshoot inquiries, and manage support tickets in its CRM. The role involves maintaining product knowledge and collaborating with revenue, sales, customer success, onboarding, product, and engineering teams to improve customer experience.

Onboarding Manager, Bilingual (Spanish)

Roofr

CA (Remote)

Posted 20 days ago

The Spanish-speaking Onboarding Manager owns the full onboarding journey for new Roofr customers, from account setup and training through a successful handoff to Customer Success. The role manages multiple onboardings, delivers individualized and group training, drives product adoption, and partners across teams to improve and scale the onboarding experience.

Lead Product Designer, Growth

Roofr

CA (Remote)

Posted a month ago

Roofr seeks a Lead Product Growth Designer to lead growth design across web and mobile, optimizing acquisition, engagement, and retention through research, data-informed design, and experimentation. The role includes creating design deliverables, running experiments, collaborating across functions, and improving the company’s experimentation practices and AI-enabled workflows.

Customer Success Manager

Roofr

CA (Remote)

Posted a month ago

The Customer Success Specialist owns customer relationships after onboarding and helps roofing contractors adopt Roofr’s tools, build effective workflows, and get ongoing value from the platform. Responsibilities include coaching and proactive outreach, identifying adoption gaps, representing customer feedback internally, and coordinating with cross-functional teams to improve the customer experience.

Senior Data Analyst

Roofr

CA (Remote)

Posted a month ago

The Senior Data Analyst will transform and model data, build analytics and BI capabilities, and deliver insights that inform product decisions, growth strategy, and customer experience. The role partners with business and product leaders, leads sales and marketing analytics, develops dashboards and KPIs, and improves the company's dbt models and Snowflake warehouse.

Senior Account Executive

Roofr

CA (Remote)

Posted a month ago

Roofr is hiring a Senior Account Executive to acquire new roofing-contractor customers and own the full sales cycle from prospecting through close. The role involves building a pipeline, conducting consultative discovery and product demonstrations, managing negotiations, achieving revenue targets, maintaining CRM hygiene, and partnering cross-functionally to improve the product and customer experience.

Staff Data Scientist

Roofr

CA (Remote)

Posted 2 months ago

Roofr is seeking a Staff Data Scientist to turn data into insights, applications, and models that support strategy, growth, and customer experience. The role partners with executive leadership and cross-functional teams to lead forecasting, causal inference, experimentation, data applications, and scalable data science frameworks end to end.

Senior Security Engineer

Roofr

CA (Remote)

Posted 2 months ago

Roofr is hiring a Senior Security Engineer to strengthen its security posture across cloud infrastructure, incident response, vulnerability management, detection engineering, IAM, and compliance. The role reports to the VP of Engineering and partners with engineering, DevOps, and leadership to implement secure-by-design practices, maintain security controls, and lead incident and audit activities.

Senior People Operations Specialist (Contract)

Roofr

CA (Remote)

Posted 10 months ago

Roofr is hiring a Senior People Operations Specialist for a 12-month contract to support employee lifecycle programs in a fully remote startup environment. Responsibilities include people business partnering, employee relations, onboarding and offboarding, benefits and leave coordination, HRIS and international employment administration, policy documentation, engagement initiatives, and leadership development support.