Explore 7 Jobs at OpenAI

Program Manager, Critical Harm Operations

OpenAI

Ontario, CA (Remote)

Posted 9 days ago

The Program Manager will build and operate scalable safety and critical-harm programs, translating policy and operational constraints into workflows, standards, escalation paths, and operating models. Responsibilities include coordinating cross-functional teams, driving escalations and decisions, using operational data to improve performance, and establishing mechanisms for program execution and accountability.

AI Support Engineer - Toronto (Weekend Shift)

OpenAI

Ontario, CA (Remote)

Posted a month ago

The AI Support Engineer provides technical support to OpenAI customers, resolving complex API, integration, authentication, and production issues through ticket-based support and live calls. The role also partners with Engineering, Product, and Operations to prevent recurring issues, improve customer experience, and build automation and AI-powered workflows that scale support operations.

Dedicated Support Engineer - Toronto

OpenAI

Ontario, CA (Remote)

Posted a month ago

The Dedicated Support Engineer serves as a technical partner to OpenAI’s Premium Support customers, diagnosing complex production issues and owning customer-specific incident response. The role also proactively monitors integrations, strengthens customer workload reliability through runbooks and preventative improvements, and translates recurring issues into scalable tooling and product feedback.

Senior Support Specialist, Ads

OpenAI

Ontario, CA (Remote)

Posted 2 months ago

The Senior Support Specialist, Ads will own complex advertiser support cases involving ads products, policies, reviews, enforcement decisions, and operational processes. The role investigates ambiguous issues, improves support systems and guidance, partners cross-functionally on durable solutions, and uses AI-assisted workflows and automation to scale support quality and efficiency.

Cyber Operations Strategist, Critical Harm Operations

OpenAI

Toronto, Ontario, CA (Remote)

Posted 2 months ago

The Cyber Operations Strategist will provide senior cybersecurity expertise and design scalable operating systems for critical-harm cyber operations. Responsibilities include resolving complex cyber decisions, developing SOPs and quality systems, improving reviewer and vendor capability, analyzing operational signals, building SQL- and automation-based tools, and partnering with cross-functional teams on operational changes and launch readiness.

Support Delivery Lead - Toronto

OpenAI

Toronto, Ontario, CA (Remote)

Posted 3 months ago

This role is for a Support Delivery Lead at OpenAI who will build and scale a global technical support engineering team to handle high-difficulty issues for strategic enterprise accounts. The leader will collaborate with engineering, product, and customer teams to resolve escalated issues, operationalize solutions, and influence product roadmaps while ensuring 24x7 global coverage.

AI Support Engineer - Toronto

OpenAI

Toronto, Ontario, CA (Remote)

Posted 3 months ago

This role involves providing expert technical support to OpenAI's customers, resolving complex issues related to AI products, and driving operational excellence through automation and AI-powered workflows. The position requires deep technical expertise, strong communication skills, and the ability to thrive in a fast-paced, ambiguous environment.