Posted 2 months ago
The Bilingual Customer Experience Agent provides written and verbal customer support in French and English for new and existing SaaS clients. Responsibilities include handling inquiries, proactively assisting customers, answering product questions, developing support best practices, and assisting with retention and upselling.
Posted 2 months ago
The Onboarding Experience Manager owns the onboarding journey for new Intiveo clients, from kickoff through adoption of its cloud-based patient engagement platform. Responsibilities include creating onboarding plans, training clients, configuring accounts, accelerating adoption, monitoring risks and outcomes, coordinating cross-functional issue resolution, and improving onboarding processes.
Posted 6 months ago
Own and scale the retention and expansion program for Intiveo's patient engagement platform, driving feature adoption, advocacy, and strategic systems for renewals and upsells. Execute adoption playbooks, host account reviews, and partner with onboarding to ensure customer success.
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