Intiveo

Explore 3 Jobs at Intiveo

intiveo.com

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Open Positions at Intiveo

Vancouver, British Columbia, CA (Hybrid)

Posted 2 months ago

The Bilingual Customer Experience Agent provides written and verbal customer support in French and English for new and existing SaaS clients. Responsibilities include handling inquiries, proactively assisting customers, answering product questions, developing support best practices, and assisting with retention and upselling.

Key Details

Top Skills Required

UpsellingSupport Request ManagementAdaptability +16 more

Top Benefits

Stock Options or EquityPaid Time Off (Vacation & Personal Days) +3 more
Vancouver, British Columbia, CA (Hybrid)

Posted 2 months ago

The Onboarding Experience Manager owns the onboarding journey for new Intiveo clients, from kickoff through adoption of its cloud-based patient engagement platform. Responsibilities include creating onboarding plans, training clients, configuring accounts, accelerating adoption, monitoring risks and outcomes, coordinating cross-functional issue resolution, and improving onboarding processes.

Key Details

Top Skills Required

Patient Experience PlatformsProactivityCustomer Journey Design +19 more

Top Benefits

Paid Time Off (Vacation & Personal Days)Other Benefits +4 more
Vancouver, British Columbia, CA (Hybrid)

Posted 6 months ago

Own and scale the retention and expansion program for Intiveo's patient engagement platform, driving feature adoption, advocacy, and strategic systems for renewals and upsells. Execute adoption playbooks, host account reviews, and partner with onboarding to ensure customer success.

Key Details

Top Skills Required

Retention ManagementUpsellingCollaboration +17 more

Top Benefits

Free or Subsidized MealsStock Options or Equity +5 more

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