Explore 12 Jobs at Elation Health

Billing SME - Product

Elation Health

CA (Remote)

Posted 21 days ago

The Billing SME will bring hands-on primary care billing and coding expertise to Elation’s product team, evaluating AI-powered billing features and defining criteria for accurate, trustworthy billing outputs. The role also supports product design, customer and design-partner discovery, and cross-functional teams by translating real-world billing workflows and feedback into actionable product input.

Staff Software Engineer

Elation Health

CA (Remote)

Posted 22 days ago

Staff Software Engineer on Elation's billing team, building and operating full-stack systems that simplify billing and maximize reimbursement for independent primary care practices. The role includes developing backend services and APIs, shipping AI features, improving a mature production codebase, and owning features through deployment, monitoring, and customer feedback.

Support Subject Matter Expert, Elation Billing

Elation Health

CA (Remote)

Posted a month ago

Elation Health is seeking a Support Subject Matter Expert in Elation Billing to provide hands-on revenue cycle management (RCM) expertise for complex billing cases. This role involves diagnosing billing issues, resolving payer-specific quirks, and improving team RCM literacy within a clinical-first EHR platform supporting independent primary care practices.

Engineering Manager

Elation Health

CA (Remote)

Posted 2 months ago

Engineering Manager leading a team of engineers to design, build, and maintain Elation’s cloud-based clinical products while aligning engineering work with business strategy. Responsibilities include hands-on system design and development, coaching engineers, delivering AI-powered features, and partnering with Product and UX through deployment and production support.

Engineering Manager

Elation Health

CA (Remote)

Posted 2 months ago

Elation is seeking a remote Engineering Manager to lead a team of 3–5 engineers in designing, building, deploying, and maintaining AI-powered products for its cloud-based clinical platform. The role combines hands-on software development and system design with team leadership, coaching, cross-functional collaboration, and alignment with product, business, and commercial goals.

Manager, Customer Support

Elation Health

CA (Remote)

Posted 2 months ago

The Manager, Customer Support leads a team of approximately 8–10 Support Specialists and Support Engineers, overseeing hiring, development, case operations, and SLA performance. The role uses support data to improve workflows and customer outcomes, builds dashboards and reporting, and partners with Product, Engineering, and Customer Operations to address systemic issues and optimize support processes.

Manager, Customer Support

Elation Health

CA (Remote)

Posted 2 months ago

The Manager, Customer Support will lead a team of approximately 8–10 Support Specialists and Support Engineers while owning team development, SLA performance, support operations, and case quality. The role uses data, experimentation, analytics, automation, and cross-functional partnerships with Engineering, Product, and Customer Operations to improve customer outcomes and drive upstream product improvements.

Customer Experience Engineer

Elation Health

CA (Remote)

Posted 3 months ago

The Customer Experience Engineer at Elation will bridge the gap between customer support and engineering by resolving complex cases, automating workflows, and leveraging AI to improve customer experience. The role focuses on reducing case volume through technical solutions, mentoring teammates, and driving measurable customer impact.

Case Resolution Engineer

Elation Health

CA (Remote)

Posted 3 months ago

The Case Resolution Engineer handles complex customer escalations, identifies underlying product issues, and builds fixes, AI workflows, scripts, and automations to prevent recurring cases. The role also synthesizes customer insights for Product and Engineering, improves AI solution quality and documentation, and mentors Support teammates.

Staff Product Designer

Elation Health

CA (Remote)

Posted 4 months ago

The Staff Product Designer will lead design for a clinical platform, developing an understanding of primary care workflows and shaping AI-native user experiences. Responsibilities include owning design from discovery through delivery, setting UX strategy and interaction patterns, measuring usability and satisfaction, and mentoring designers while partnering with Product, Engineering, clinicians, and other teams.