Logistics Coordinator

Job Purpose

The Logistics Coordinator is responsible for overseeing end-to-end warehouse, fulfillment, and freight operations to ensure the efficient and timely movement of products. This includes shipping and receiving, inventory management, stock transfers, order picking and processing, freight coordination, and logistical support for the GIK program.

The role also leads the planning and coordination of Pack It Forward events, ensuring effective preparation and seamless on-site execution. In addition, the Logistics Coordinator supports daily fulfillment activities, monitors key logistics performance indicators (KPIs), and drives continuous process improvements to enhance operational efficiency, maintain service standards, and meet established service level agreements (SLAs).

Responsibilities

Shipping, Receiving and Logistics Coordination

• Receive, process, and distribute inbound shipments, parcels, pallets, and mail, ensuring inventory and tracking systems are updated within established timelines.
• Coordinate Cash on Delivery (COD) shipments with internal and external stakeholders.
• Ensure warehouse tickets are accurately updated and closed within required timelines.
• Manage daily mail metering and distribution, maintaining target accuracy levels.
• Maintain interoffice mail systems and staff distribution lists.
• Coordinate shipment, container loading, pickup, and issue-resolution activities with internal and external stakeholders, including couriers, carriers, vendors, donors, warehouses, 3PL partners, freight forwarders, field officers and consignees, ensuring scheduling, special requests, and documentation requirements are completed accurately.
• Collaborate with the GIK Associate to execute shipment plans and coordinate the distribution of GIK donations to field offices.
• Obtain and evaluate freight quotes based on shipment specifications and timelines.
• Prepare, validate, and maintain complete and accurate customs and shipping documentation, ensuring records are stored in designated systems (e.g., OneDrive, DPMS).
• Prepare outbound shipments and safely load and unload trailers, including palletizing, wrapping, and securing skids in accordance with shipping and safety standards.

Inventory Control/Maintenance

• Maintain accurate inventory records by recording transactions within defined timelines, monitoring and reconciling inventory activity, and verifying item counts, locations, and assigned bin data.
• Review and address order-related inquiries and data gaps in a timely manner.
• Conduct periodic cycle counts and annual inventory audits as directed.
• Proactively inform business owners of low, excess, or obsolete inventory and recommend actions.
• Coordinate the safe and compliant disposal of approved obsolete stock and archives.
• Conduct quality assurance reviews of logistics documentation to ensure compliance and minimize risk.
• Track tasks, workflows, and updates in Jira to ensure visibility and accountability.

Warehouse Safety and Security

• Maintain a safe, clean, secure, and hazard-free warehouse environment, including clear walkways, exits, and workspaces, in accordance with organizational policies and occupational health and safety standards.
• Enforce access controls and safe work practices, including restricting unauthorized access to equipment and storage areas.
• Perform basic equipment checks and maintenance, including battery upkeep.
• Maintain required certifications (e.g., forklift, walkie, and first aid).

Contribute to a Positive & Productive Team Environment

• Foster a collaborative, respectful, and service-oriented team environment by supporting team members and contributing to shared objectives.
• Communicate proactively with leadership regarding operational issues, risks, and progress.
• Participate in team engagement and organizational activities.

Additional Responsibilities

• Printing labels, reports, and advance reminders.
• Monitoring and organizing shared warehouse inboxes.
• Receiving and investigating purchase order discrepancies.
• Maintain logistics team daily stats, KPIs, and month-end postage reporting and reconciliation.
•  Coordinate warehouse operations for Pack-It-Forward initiatives, including volunteer coordination, presentations, sorting and palletizing activities, and ensuring accurate and efficient execution.
• Any other duties that may be required.

Working Conditions

• Must be able to lift and carry materials weighing 50-60 pounds as required.

Qualifications

• Post-secondary certificate or diploma (1 year) or equivalent experience.
• Minimum 2 years of experience with courier/logistics software (e.g., FedEx Ship Manager).
• Minimum 2 years of warehousing and inventory control experience.
• Proficiency in Microsoft Office (Excel, Outlook, and Word) and logistics systems.
• Strong organizational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Effective communication and stakeholder coordination skills.
• Forklift and walkie certification required.
• First Aid certification (CPR A + AED) required.
• Demonstrated cross-cultural competency.

Why Consider Us? 

Our competitive compensation & benefits include:

• Health Spending Account
• Up to 6% matched pension contributions
• Parental leave top-up
• Generous paid vacation, sick days, wellness and personal days
• Office closed extra days before long weekends (6x/year)

• World Vision Canada has consistently been awarded Canada and GTA top employer awards.
• We are Canada’s largest development, relief, and advocacy non-profit organization.

This is a current vacancy that we are actively recruiting for. The salary range represents the expected compensation for this role and is provided in accordance with Ontario’s pay transparency requirements under the Employment Standards Act.

Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate’s background and demonstrated capabilities.

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