Shift Supervisor, Shelter (Permanent, Part-Time)

Do you have a heart for leadership and a passion for creating a safe, hope-filled space for others—while guiding a team with vision, purpose, and compassion?

This position will be responsible for the specific operations and supervision of the Case Management & Shelter branch. You will work with the Supervisor, Shelter to develop and maintain a healthy culture within the Case Management & Shelter branch by offering vision for the ministry programs and providing spiritual leadership and support for staff. As a Shift Supervisor, you are responsible for assisting the Supervisor, Shelter in the operation of the Men’s Shelter, including oversight of staff, guests, volunteers, training, record keeping and problem solving for the fostering of effective team relationships.

This is a permanent, part-time position. The standard schedule for this position is Wednesday to Friday and every other Saturday from 8:15pm to 7am. Additionally, the position requires up to 3 meetings per month scheduled between 6:30pm-8:30pm. The starting range for this position is $28.96 to $31.64 per hour.

Who We Are

Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021. We provide competitive salaries and a generous vacation and sick leave. In addition, our extensive benefits plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses. A focus on employee resilience, support for professional development, engagement in meaningful work, and a fun and caring environment are all part of being a member of the UGM team.  If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others with both humility and humour, then you will be a great fit at UGM.

Main Duties & Responsibilities

• You will provide leadership while participating in and overseeing the regular activities of the Men’s Emergency Shelter required for the smooth functioning of the program; taking responsibility for all decisions, including when to contact emergency services and the after-hours supervisor, taking an active role in defusing and de-escalating aggressive situations, ensuring organizational policies, best practices, and safety procedures are followed, including proper incident reporting, maintaining the cleanliness and safety of the space, and coordinating necessary services for repairs and cleaning.

• You will be responsible for the direct supervision of staff, including interns, meeting regularly with staff, debriefing incidents, completing performance reviews, providing Shelter specific training, empowering and encouraging staff in their professional development and spiritual growth by suggesting resources or educational opportunities, and arranging coverage for shifts, where necessary.
• Build strong relationships with guests; providing supportive counselling, access to relevant resources that further their goals, referring them to Case Management or other service providers, and encouraging them to explore Christianity, including facilitating a devotional and leading Bible studies when appropriate.
• Facilitate excellent communication internally and externally. Provide timely, accurate, and relevant information to the Shelter and outreach teams for the wellbeing of our guests and staff and consistency of our operations. Maintain an accurate record of statistics. For the safety of our guests monitor age, sobriety, and sex of guests coming into the shelter. 

• Perform other duties as required by the Supervisor, Shelter; upon request, undertake speaking engagements and promote awareness of the needs and challenges of guests/ shelter.

• Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.

KSA’s

• Agreement with UGM’s Mission Statement (see www.ugm.ca) and Statement of Faith.
• Personal knowledge and experience of the saving work of Jesus Christ.
• Related post-secondary education required.
• 2-3 years of related work experience is required, with a knowledge of issues related to poverty, homelessness, addiction, and mental health.
• Experience working in a front-lines shelter position is required.
• Consideration may be given to alternate combinations of lived experience and education.
• Familiarity with Trauma Informed Care, Motivational Interviewing, and When Helping Hurts is preferred.
• Excellent oral, written and interpersonal communication skills with the ability to communicate effectively externally and internally at all levels of the organization.
• Experience in developing, implementing, and evaluating shelter programs for marginalized people.
• Demonstrated ability to deal with highly sensitive and confidential material and situations.
• Excellent supervisory, organizational, and time management skills.
• Proficient in current Windows based computer operating environment.
• Complete UGM’s Non-Violent Crisis Intervention Course.
• Health and Safety Qualifications for Program/Shelter Staff
• Solid understanding of health and safety protocols specific to program/shelter environments, including infection control, personal hygiene standards, and safe handling of potential hazards.
• Previous experience working in environments with vulnerable or high-needs populations, with an emphasis on creating a safe and supportive atmosphere for residents.
• Completed, or willing to complete, relevant health and safety training, including nonviolent crisis intervention: handling mental health crises and de-escalation,  first aid, naloxone, suicide prevention or specialized safety courses.

Working Conditions

• Work Location

Work is generally performed indoors, with up to 10% of the time spent outdoors in all types of weather.

• Physical Requirements

Duties require extended periods of standing and/ or walking. Duties require occasional periods of climbing, pulling/pushing items, lifting/carrying items, keyboarding, reaching with hands and arms, stooping, kneeling, crouching, or crawling. Employees are required to look at a computer screen for up to 75% of the time. Must be able to lift up to 50lbs occasionally. 

• Work Conditions

Working environment is generally favorable. Lighting and temperature are adequate. Work is performed amid normal conditions of dust, odors, fumes, and noises. Regular environmental exposures to cold, heat, and water. This position is required to work in an environment often dealing with clients in crisis situations brought about by diverse problems. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.

• Hours of Work

Weekend or evening work and work on scheduled days off will be required. Moderate overtime may be required. Work on statutory holidays may be required.

• Hazards

Job requires frequent interaction with the public some of whom may be upset, abusive, and/or violent. Job requires working frequently with people in unhealthy conditions and may include exposure to bodily fluids, lice and bedbugs. Employee is required to hear information about clients’ lives which may be troubling or upsetting, and may cause emotional issues including vicarious trauma.

• Other

Due to the nature of the job, and our commitment to a safe environment, the candidate is subject to a criminal record check and must submit a current Driver’s Abstract.