Manager, Corporate Product Support

SMS Equipment is seeking a strategic and technically grounded Manager, Corporate Product Support to lead corporate product support activities across our regions. This role aligns branch operations, Product Support Sales Representatives, Mining Product Support Representatives, Product Managers, OEMs, and Business Partners to strengthen product support sales, training, market growth, and customer solutions.

Work Location: Acheson, Alberta.
Salary: $125,000 - $135,000 annually plus incentives.
Work Arrangement: Hybrid - providing the flexibility to work remotely up to 2 days per week.
Schedule: Monday - Friday. Travel is expected, approximately 8-12 trips per year. 

What You'll Do

• Lead the overall direction of the corporate product support team and coordinate the activities of PSSRs, MPSRs, Product Managers, and regional product support leaders.
• Build and maintain productive relationships with OEMs and Business Partners, acting as a key liaison with SMS Equipment branches and supporting escalation and dispute resolution.
• Develop and implement product support sales plans, programs, training, and promotional activities that support sustainable market share, revenue, and profitability growth.
• Assess potential Business Partners and product lines, coordinate internal reviews, and support distribution agreements that align with customer and organizational needs.
• Guide policy, process, territory, commission, scorecard, and reporting practices for the PSSR and MPSR groups in collaboration with branch and corporate partners.
• Monitor market conditions, sales forecasts, competitor activity, pricing, and product performance, and turn this information into practical recommendations and actions.
• Provide leadership, coaching, field support, onboarding, and development for direct reports and the broader product support sales network.
• Oversee the effective use and continued development of CRM tools, working with internal departments to coordinate enhancements, training, and adoption.
• Partner with Marketing, Parts, Service, Finance, regional Sales, and branch operations to deliver coordinated customer and manufacturer solutions.

What You'll Bring

The successful candidate will bring extensive heavy equipment industry and sales leadership experience, with the technical and commercial judgement to support complex product lines and a multi-region stakeholder network. Other requirements include:

• A minimum of 10 years of mining or construction sales experience, including active management of a heavy equipment industry sales territory and customer base.
• A minimum of 5 years of supervisory or management experience.
• Experience in the heavy equipment business and familiarity with large mining equipment.
• Demonstrated ability to lead and develop employees and influence indirect teams across multiple locations.
• Strong relationship management and communication skills with customers, OEMs, Business Partners, sales representatives, and leaders at multiple organizational levels.
• Experience with sales planning, market forecasting, pricing, programs, commissions, performance reporting, and customer relationship management systems.
• Proficiency with Microsoft Excel and Word and a working knowledge of business computer systems.
• Relevant trade certification is considered an asset.
• Ability and willingness to travel approximately 8-12 trips per year.

This position is classified as a Mid-Level Leader role in SMS Equipment’s competency framework. The role requires demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre-Employment

Candidates may be required to complete:

• Drug and alcohol test
• 5-year commercial driver’s abstract
• Criminal record check
• Credit check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and employer funded RRSP.