Branded Retail Account Manager

Marks, part of the Propelis Group, Marks is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

Primary Purpose

Partner with the Client’s internal retail design and project management teams to manage the design and production of print and digital materials for branded retail shopper marketing campaigns, ensuring efficient workflow between the creative and executional phases in the delivery of all production files and materials on time, on budget and in line with quality standards.

This is a hybrid role based out of Toronto. This is a 3-month temporary role with possibility of extension or conversion into a full time position. Not eligible for benefits.

General Overview

Manage communication between the Client’s internal retail design team, Marks design studio, and Client’s translation and production partners for branded retail design adaptation. Align with Client on brief and scope of work and monitor/adjust project execution for profitability, on-time delivery, and adherence to design and brand standards.

Responsibilities 

1. Develop and demonstrate deep understanding of Client’s culture, brand, marketing objectives, partnerships, and production processes
2. Oversee branded retail projects, managing end-to-end from design to prepress
3. Lead project kick-offs, client status meetings and internal briefings, and maintain project status report
4. Act as central liaison between all internal and external stakeholders during project execution
5. Write briefs in conjunction with the client, aligning on campaign objectives and design intent
6. Provide internal creative/production guidance and ensure that creative aligns with the briefs and brand guidelines
7. Act as a final check on all design work to ensure high standards are met, error-free
8. Liaise with client, production partners and internal team to resolve client and project related concerns 
9. Provide estimates prior to work starting, based on approved rate cards and internal project plans developed in conjunction with studio PMs, creative leads, and resource management
10. Maintain internal budget tracking and generate monthly invoices
11. Provide line of sight to upcoming projects for revenue forecasting and resource planning
12. Multi-task and problem-solve on a daily basis, and collaborate with broader Marks teams
13. Optimize internal and external resources for efficiency, creativity, and design quality.

Reporting To

Account Director

Success In The Role

Success in this role is achieved by consistently demonstrating the ability to collaborate, adapt and efficiently execute against the Client’s priorities; uphold standards of design excellence and brand compliance; manage multiple priorities with internal and external stakeholders; forecast, estimate, monitor and invoice project revenue; and operate in the spirit of continuous improvement to ensure the business moves forward.

Education & Experience Requirements 

• 3-5+ years experience in client service and project management on brand and design adaptation, preferably in a retail design / shopper marketing environment.
• Bachelor’s degree in Marketing, Business Administration, or Design
• Proficiency with using Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote)
• Proficiency with using project management platforms such as Workfront, Monday, Asana
• Proven ability to manage multiple projects at a time while paying strict attention to detail 
• Excellent listening, negotiation and presentation skills 
• Excellent verbal and written communications skills 

Ideal Candidate Will Possess

• Thorough understanding of creative and production processes for print and digital shopper marketing.
• Experience in quoting, tracking and reporting project-level revenue (internal) and budget (external) 
• Experience working in a matrixed, client-embedded environment as a project manager and trusted partner.
• Collaborative, agile and proactive approach to problem-solving
• Curious nature and a commitment to continuous learning and process improvement.

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

For more information visit: www.MakeMarks.com

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

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The Ontario pay range for this position is $30 CAD - $40 CAD hourly. Ultimately, in determining pay, we will consider the successful candidate's experience, skills, knowledge, and other job-related factors.

We remain committed to ensuring equal opportunity in all aspects of employment, including recruitment. We encourage applications from all qualified individuals, particularly those who may contribute to the further diversification of our organization. If you require any form of accommodation during the recruitment process, please do not hesitate to let us know. Together, we strive to foster an environment where everyone can thrive and be their authentic selves.

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