Service Coordinator

Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.
 
Securitas Technology Canada ffers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets

ServiceCoordinator

The Service Coordinator supports the Service Manager and/or Service Supervisor, as well as branch personnel, in carrying out assigned administrative duties, including but not limited to: establishing first contact with customers, scheduling technicians, managing vendor and subcontractor relationships, ordering job-site materials,maintainingwarehouseinventory,generatingandprocessinginvoices,handlingcustomercalls,assistingwithcustomercomplaintresolution,preparingreports,andcoordinatingtravelarrangements.TheServiceCoordinatorreportstotheServiceManagerorOperationsManager.

JobResponsibilities

• WorkwithDispatchtoscheduleservicetechniciansforservicerequestsandfireinspections.
• Workcloselywithcustomerstoscheduleservicecalls,answerquestions,andprovidestatusupdates.
• Approvetechnicians’equipmentordersforserviceticketsandensurepurchaseordersareissued.
• Communicatedailywithservicetechnicians,providingsupportbothon-siteandwhiletraveling.
• Managevendorandsubcontractorrelationships,ensuringtimelines,projectaccuracy,andprojectbudgetsaremaintained.
• Orderjob-sitematerialsandmonitorsupplierdeliveries,includingcreatingpurchaseordersthroughtheSAPsystem.
• Maintainaccurateinventoryrecordsandensureaccountabilityforproductsstoredinthewarehouse.
• Receivematerialsfromsuppliers,unpackshipments,andplaceitemsintheappropriatewarehouselocations.
• AllocatereceiptstotheappropriatejobsandaccuratelyfiledocumentationinjobfilesusingtheAsteasystem.
• ProvideprogressreportsonserviceactivitiesandtaskstatustotheServiceManager.
• Workwithappropriatepersonneltoensurepurchaseorderscontainaccurateinformationandinvoicesareprocessedinatimelyandaccuratemanner.
• Communicatewiththeappropriatedepartmentsregardingcustomercomplaintsthatmayresultinproductissues,billingconcerns,non-conformances,customerdissatisfaction,orsignificantproductfailures.
• Collect,summarize,andpreparedataforkeystatisticalandoperationalreports.
• Makeandreceivetelephonecalls.
• Manageinquiriesfromcustomers,employees,vendors,andotherstakeholders.
• Assistinresolvingissuesordirectinquiriestotheappropriatepersonordepartment.
• Maintaincorrespondencefilesandotherrelatedrecords.
• Open,sort,anddistributemailfortheassignedareaasrequired.
• Draftwrittenresponsestoroutinecorrespondenceandinquiries.
• Assistwiththepreparationofpresentationsandreviewmaterials.
• Performotheradministrativedutiesasassignedinsupportofbranchmanagementandstaff.

Benefits

• ComprehensivebenefitsstartingonDayOne
• RetirementsavingsplansavailableonDayOne
• Short-termandlong-termdisabilitycoverage
• Educationalassistanceprogram
• Corporatetraininganddevelopmentprograms
• Exceptionalcareergrowthopportunities

SecuritasElectronicSecurityisanEqualOpportunity/AffirmativeActionEmployer.