Manager, Business Risk & Regulatory Management

Purpose

The Manager, Insurance Risk & Governance supports risk management, governance, control oversight, and regulatory compliance activities across Insurance Canada. The role helps ensure business practices align with regulatory requirements, internal policies, the Bank's risk appetite, and customer protection expectations. Working closely with business partners across the organization, the incumbent provides insightful risk analysis, constructive challenge, and effective issue management to support sound decision-making and sustainable business outcomes.

What You'll Do

Risk Management & Controls

• Identify, assess, and monitor operational, conduct, and regulatory risks across Insurance Canada.
• Evaluate control effectiveness, identify gaps, and support the implementation of sustainable corrective actions.
• Promote a strong risk culture by providing guidance and constructive challenge on business initiatives and decisions.

Regulatory, Compliance & Audit Oversight

• Coordinate responses to internal and external audits, compliance reviews, and regulatory assessments.
• Support the development of management responses, remediation plans, and reporting to ensure timely issue resolution.
• Interpret regulatory and policy requirements and translate them into practical business actions.

Issue Management & Governance

• Manage risk and control issues from identification through remediation and closure.
• Monitor action plans, track progress against commitments, and escalate material concerns where appropriate.
• Prepare and maintain governance reporting, highlighting key risk indicators, emerging issues, remediation progress, and matters requiring leadership attention.

Sales Practices Oversight

• Monitor insurance enrollment activities and sales practices to ensure adherence to established procedures and customer protection standards.
• Analyze trends, identify anomalies or emerging conduct risks, and coordinate investigations and corrective actions as required.

Stakeholder Engagement

• Partner with teams across Compliance, Audit, Legal, Analytics, Operations, and the business to advance risk initiatives and remediation efforts.
• Support governance forums by coordinating stakeholder input, synthesizing insights, and preparing executive-level materials and reporting.

What You'll Bring

• Post-secondary education in Business, Finance, Risk Management, or a related field, or equivalent professional experience.
• Experience in risk management, compliance, governance, audit, or financial services.
• Strong understanding of retail banking, insurance operations, and risk management frameworks.
• Demonstrated experience assessing risks, designing and testing controls, managing remediation activities, and preparing management reporting.
• Strong analytical, investigative, and problem-solving skills with the ability to identify root causes and emerging risks.
• Excellent communication and presentation skills, including the ability to influence and challenge senior stakeholders effectively.
• Proven ability to manage multiple priorities, adapt to changing business needs, and deliver results in a fast-paced environment.
• Advanced proficiency with Microsoft Excel, Power BI, SharePoint, and other business intelligence tools.