We are looking for a detail-oriented and collaborative Contract Administration Associate to join our centralized team supporting Canadian operations.

In this role, you will help ensure service contracts and customer information are processed accurately and efficiently from contract set-up through billing support. You’ll work closely with internal teams, maintain high standards of data accuracy, resolve discrepancies, and contribute to improvements that make our processes more effective.

If you enjoy working with data, solving problems, staying organized, and ensuring things are done right the first time, this could be a great opportunity for you.

What You’ll Do

Contract Administration

• Enter and maintain service contracts accurately in the system.
• Process contract updates and changes as required.
• Review and validate contract information to help ensure completeness and accuracy.

Customer Data Management

• Maintain and update customer master data.
• Validate and reconcile contract details to identify and prevent errors.
• Support accurate, consistent, and compliant customer records.

Billing Support

• Assist with monthly and ad-hoc maintenance billing activities.
• Investigate billing discrepancies and support timely resolution of issues.
• Work with internal stakeholders to clarify contract and billing information when required.

Internal Support & Reporting

• Respond to internal inquiries regarding contracts and related information.
• Assist internal teams with contract-related reporting needs.
• Collaborate across the organization to support accurate and efficient contract administration.

Process Improvement & Special Projects

• Participate in contract-related projects and other ad-hoc initiatives.
• Identify opportunities to improve accuracy, efficiency, and consistency.
• Contribute to continuous improvement initiatives within the centralized team.

What Will Help You Succeed

We are looking for someone who brings:

• Strong attention to detail and a commitment to accuracy.
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong problem-solving skills and an interest in investigating discrepancies.
• Comfort working with data and administrative systems.
• Effective written and verbal communication skills.
• A collaborative approach and the ability to work effectively with different internal teams.
• A continuous-improvement mindset and willingness to learn.

The Opportunity

This is an opportunity to play an important role in maintaining the quality and accuracy of our contract and customer information while supporting billing processes across Canadian operations. You’ll be part of a centralized team where accuracy, collaboration, responsiveness, and continuous improvement matter.

Make an impact behind the scenes by helping ensure every contract, customer record, and billing detail is handled with care and precision.