Applications & Customer Solutions Manager

Antec Controls (www.anteccontrols.com) is a leader in environmental monitoring and control for critical spaces such as operating rooms, isolation rooms, and laboratories. We create high-performance airflow control solutions that ensure the safety of occupants in environments where advancements to health and wellness are made. Our range of products includes electronic controllers, touchscreen interfaces, sensors, air valves and many other supporting products that ensure accurate and precise airflow control. Our controllers are highly configurable, allowing for optimization of room and fume hood control.

What You Can Expect:

• Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.

• Manulife Virtual Pharmacy -Access pharmacy services anytime, anywhere through the Manulife app, with eligible prescriptions delivered directly to your home.

• Manulife Mental Health and Counselling Services -Access confidential mental health and wellness support through the Manulife app, with convenient options to book counselling, consultations, and guided programs all in one place.

• Life and Disability -  You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.

• Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).

• Wellness Reimbursement Program - Employees are eligible for a fitness centre or club membership reimbursement of up to $300 per year, this includes Fitness related App’s.

• Personal and Professional Development - We are committed to helping you reach your potential through training and education.

• Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.

A pplications & Customer Solutions Manager – Antec Controls

We are seeking a forward-thinking, business-minded Applications & Customer Solutions Manager to lead a team of Applications Engineers in a dynamic HVAC manufacturing environment spanning both mechanical equipment and HVAC controls.

This role is less about being the technical expert in the room and more about leading the team that is. Your focus will be on strategy, systems, and business outcomes — improving how the team works, connecting applications with the rest of the business, and building a culture of accountability and continuous improvement.

Key Duties and Responsibilities:

• Lead, mentor, and develop a team of Applications Engineers, setting clear expectations and removing obstacles to their success
• Ensure customers receive accurate, timely, and professional support
• Build and refine the systems, workflows, and tools the team uses to manage pre-sale and post-sale support
• Identify opportunities to increase efficiency, reduce response times, and improve customer satisfaction through better process design
• Align applications processes and systems with the broader business, including sales, product development, and operations
• Use data and feedback from the field to inform decisions and influence product and business strategy
• Champion a culture where the team takes ownership of customer outcomes, communicates candidly, and continuously improves
• Coach the team on navigating difficult customer conversations with professionalism and clarity
• Continuously improve training materials, onboarding, and delivery methods across the team
• Represent applications in cross-departmental planning and decision-making, bringing a business lens to technical conversations
• Support various Antec Controls departments with process, systems, and customer-facing initiatives

The ideal candidate for this position will have:

• A College Diploma or University Degree in Business, Engineering, or a related field (equivalent experience considered)
• Minimum 2 years of experience in a leadership role, ideally improving business systems, processes, or team performance within a technical, manufacturing, or customer-facing environment
• A forward-thinking, strategic mindset with the ability to see across departments and connect the dots for the business
• Strong business acumen and a genuine drive to grow the team and the company's success
• Confidence navigating challenging conversations and resolving issues with professionalism and clarity
• A passion for representing the company as a strong ambassador of the brand in every interaction
• A continuous improvement mindset, with the ability to enhance processes, tools, and team effectiveness
• Willingness to travel up to 20% of the time

#antec

Should this excellent opportunity interest you, please submit your resume, including salary expectations.

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.

We welcome and encourage applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.