Patient Care Coordinator, Heartwood Centre for Women, BC Mental Health & Substance Use Services – Vancouver, BC

Patient Care CoordinatorBC Mental Health & Substance Use ServicesCoquitlam, BC This Temporary, Full-time opportunity (until March 5, 2027, or until return of incumbent) is with Heartwood Centre for Women. What is Heartwood Centre for Women Heartwood Centre for Women (Heartwood) is a 30-inpatient bed, trauma informed, integrated treatment facility for women (19+), including members of Two-Spirit and gender-diverse communities, across B.C, who struggle with severe substance use and mental health challenges. We believe that people, when properly supported, have the strength and resiliency to manage their lives. Learn what it means to be apart of the Heartwood team. Watch this video to learn about working with BC Mental Health and Substance Use Services!   What you’ll do   Coordinates client care related activities and provides leadership in the planning and implementation of innovative and creative approaches for the delivery of services.  Promotes quality of care by consulting and collaborating with interdisciplinary team members to help establish appropriate goals of care and individualized care plans considering the patient’s/client’s physiological, psychological, spiritual and sociocultural needs. Assists staff in operationalizing care standards, client care guidelines, protocols, clinical pathways and organizational policies.  Works with patients/clients/families and the team to minimize variances from the standardized elements of care and length of stay as described in the clinical pathway. Facilitates the evaluation of services to ensure program and service needs are met. Attends and participates in initial client care evaluations and admission meetings as a member of an interdisciplinary team by providing input on a variety of care issues, practice effectiveness and administrative decisions according to client care standards.  Assesses the patient’s/client’s overall needs, conducts risk assessments, formulates initial diagnostic impressions and determines priority of care requirements. Reviews client progress and client/family needs. Provides formal and informal consultation as needed to health care team members, other health care providers and students. Provides guidance/knowledge in the management of care in a client/group in defined area of clinical expertise.  Promotes interdisciplinary collaboration for treatment concerns, continuity of care, crisis management protocols and community resource coordination. Assists with therapeutic interventions and problem solving, provides clinical guidance and information on complex cases, discusses client care issues and develops linkages/partnerships to meet client need. Establishes, maintains and enhances therapeutic relationships based on respect with client. Engages others in treatment planning and evaluation, provides follow-up planning, supports patients/clients to manage self-care, encourages informed decision making and empowers client to improve quality of life. Teaches client about management/treatment of medical conditions. Collaborates with multidisciplinary team to organize and implement group sessions according to the needs of the client population and their identified goals. Provides continuous communication with team members and works collaboratively with staff, management and outside agencies in the identification and resolution of client/family care issues, cultural and language barriers, ethical dilemmas, coordination and integration of care. Facilitates discharge planning by supporting nursing practice and interdisciplinary team in delivery of ongoing care and discharge planning along usual care path.  Liaises with care management leaders (CMLs)/transition support coordinators and community care providers as applicable during discharge planning to ensure successful transition to home or other health care facility.  Collaborates with interdisciplinary team and other health care providers in the identification and resolution of client care issues, such as defining appropriate lengths of stay, by ensuring care standards are based on clinical practice guidelines, protocols and clinical pathways.  As applicable to the job, provides outreach and consultative services to patients/clients in hospital and/or community settings, hospital staff and community health professionals regarding community mental health and addiction resources and access to these resources.  Visits patient’s/client's home and/or community settings when applicable regarding substance abuse issues.  Provides strategies and skill building techniques to relevant care givers, identifies and provides applicable information and resources, suggests contacts in order to facilitate optimal planning.  Assists staff to access current and appropriate reference teaching materials for specialized groups of patients/clients and their families. Promotes the teaching of patients/clients/families about illness prevention, health maintenance and health promotion by developing teaching strategies, assessing learning needs of patients/clients/families, teaching staff and/or patients/clients/families and evaluating the outcome of learning. Assists the Clinical Services Manager (CSM) or designate with the coordination of staffing/scheduling activities by participating in the development of rotation schedules, ensuring daily schedules are prepared and troubleshooting staffing/scheduling related issues. In consultation with the CSM coordinates and approves requests for leaves of absence based on operational requirements and communicates changes to staff.  Ensures sick/last minute vacancies are filled and liaises with CSM on longer term leaves, regarding status of ill/injured team members and return to work programs/approval. Maintains timekeeping records and communicates with payroll on issues such as changes in timekeeping procedures, employee enquiries and corrections to identified discrepancies. Assists Manager with planning, developing and evaluating client care in the unit/program by evaluating clinical practices and systems and drafting new and/or revised procedures, standards and criteria in conjunction with the interdisciplinary team and clients/families. Assists Clinical Services Manager (CSM) with administrative activities and promoting optimal use of client care resources by identifying systems for improving resource utilization, providing input into budget/staff allocation, assisting team members in workload decision-making, evaluating patients/clients for admission/discharges, evaluating client care products/equipment and identifying new equipment purchases required. Recommends changes to existing administrative processes as needed.   What you bring Qualifications Graduation from an approved School of Nursing with current practicing registration as a Registered Nurse or Registered Psychiatric Nurse with the British Columbia College of Nurses & Midwives (BCCNM). Completion of post basic specialty nursing certificate/program if applicable, and three (3) years' recent, related experience in the designated clinical area, including working with the applicable population group when indicated, and one (1) year's related administrative/supervisory experience or an equivalent combination of education, training and experience. Valid BC Driver's License and access to personal vehicle for local area travel may be required. Valid BC Driver's License and access to personal vehicle for local area travel may be required. Current CPR Certification Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change. Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Mental Health & Substance Use Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system. Core Competencies Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic. Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). Skills & Knowledge Knowledge of mental disorders, addiction and concurrent disorders and treatment, and of the principles of recovery. Knowledge of Psychosocial Rehabilitation methodology, chemical dependency and addictions treatment, psychopharmacology (indications and side-effects) and psychotherapeutic and counseling skills. Knowledge of Trauma-Informed Practice and its application to the defined population of clients Demonstrated ability to provide effective leadership, supervision, work direction and consultation. Demonstrated ability to conduct comprehensive mental health and addiction clinical and risk assessments, utilizing relevant tools and rating scales, and formulate a treatment plan, participate in discharge planning and provide crisis intervention. Ability to apply knowledge of theory and practice to a case management process. Demonstrated ability to communicate (orally and in writing) and collaborate effectively with clients and their families, coworkers, physicians, other health care staff, and staff of external agencies. Knowledge of primary, secondary and tertiary care programs and relevant, community resources. Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers. Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach. What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home. Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees. Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job type: Temporary, Full-time (until March 5, 2027, or until return of incumbent)Wage: $49.20 – $63.47 per hour. Location: 4500 Oak Street, Vancouver, BC V6H 3N1Hours of Work: Rotating: Tuesday – Friday; 0700 - 1730 Requsition#: 205964EApplications will be accepted until position is filled. Please indicate in your cover letter why you are interested in joining our team at Heartwood Centre for Women!   What we do   BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges. BCMHSUS program is part of the Provincial Health Services Authority (PHSA).   PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected]. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. Attention current employees of PHSA: You must apply via your internal profile at http://internaljobs.phsa.ca. The internal job posting expires on November 1, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting. If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days. If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].