Program Consultant, Learning & Development-Second Language Training

JOB SUMMARY

You are responsible for the development, delivery and continuous improvement of the City's corporate second-language training and language proficiency testing programs in support of bilingual service delivery and organizational language requirements. Working collaboratively with senior management, French Language Services, employees and Learning and Development practitioners, you identify development needs, provide expert advice and coaching to managers, and design and implement learning solutions that enhance employee language proficiency and promote a bilingual workplace culture.
You are coordinate the corporate language proficiency testing program, including the selection and implementation of assessment tools to meet organizational requirements. You serve as an advisor on second-language training and testing matters; conduct research and recommend program and policy improvements; oversee procurement activities and service provider contracts, including the development and evaluation of RFPs; and supervise one Program Assistant.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Linguistics, Second Language Teaching, Business Administration, Public Administration or a related field, with specialization in Adult Education, Training or Organizational Effectiveness

Minimum of 5 years of related experience in providing French or English Second Language training and testing services and managing projects, with specialist experience in Adult Learning

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• A thorough working knowledge of principles and practices of adult education, as well as learning and development practices and evaluation methodologies 
• Second Language training and testing principles and practices 
• Knowledge and application of non-classroom learning methodologies such as web based training
• Thorough knowledge and application of project management methodologies
• An advanced level of client consultation and group facilitation skills
• Marketing and communication strategies
• Strategic and operational planning
• Career development practices
• Legislation and policies affecting training, testing and development
• Must possess the training, experience and knowledge to organize the work and its performance
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

• Plan, procure, direct and evaluate testing programs and training courses and other learning strategies including computer-based and multi-media training initiatives
• Manage the work and contracts of external consultants 
• Supervise program support staff
• Manage projects within a team environment
• Articulate and set clear expectations
• Market and effectively advertise programming to clients
• Conduct research, perform analysis and present research findings and recommendations
• Communicate effectively and persuasively, both orally and in writing, to all organizational levels within the city 
• Develop and maintain productive working relationships at all levels within the corporation
• Exercise integrity and sensitivity to employees’ growth and development
• Plan and organize at an advanced level