Business and Configuration Analyst, AI

JOB SUMMARY

Note: This is a hands-on software development position within the Artificial Intelligence (AI) team, focused on developing, integrating, deploying and supporting AI solutions, including applications using large language models (LLMs). A strong programming background and practical experience developing and deploying software solutions are required. Python experience is preferred; experience in other programming languages is also valued. Familiarity with AI development, Microsoft Azure AI services, Copilot Studio and Power Platform is an asset.

The mandate of Information Technology Services is to create business value by providing innovative and strategic technology solutions for the business operations of the City of Ottawa.

You are responsible for designing, developing, testing, customizing, integrating and maintaining business applications and AI solutions in response to new or changing business requirements. Working with technical leads, developers and business clients, you translate requirements into working solutions, integrate AI models with APIs and data sources, evaluate solution performance and reliability, troubleshoot technical issues, and support deployment and ongoing operations using established software development practices.

EDUCATION AND EXPERIENCE

Completion of 3 year post-secondary education in business administration or related discipline, or a field that is relevant to the job (e.g. Geography in the GIS group).

Minimum of 5 years of experience; experience using an Enterprise Resource Planning (ERP) application or Enterprise GIS application in a municipal environment is preferred.  

• For SAP: Business experience in accounting, human resources, payroll, maintenance management, procurement, materials management or sales distribution
• For GIS: Business experience in specific areas of the organization’s business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation. 

KNOWLEDGE

• ERP or Enterprise GIS application and configuration tools
• System methodologies including requirements definition, functional design, implementation
• Project management methodologies
• Quality assurance procedures
• Business analysis practices and techniques, and report writing techniques
• Application administration

FOR SAP:

• Business practices in one or more of the following disciplines; human resources, payroll, accounting, maintenance management, procurement, materials management or sales distribution

FOR GIS:

• Business practices in specific areas of the organization’s business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation.
• Knowledge of, and experience with, ESRI software and emerging GIS technologies is desirable

COMPETENCIES, SKILLS AND ABILITIES

• Strong analytical skills
• Problem solving
• Work well in a team environment
• Exercise independent judgment, and work effectively with minimal supervision
• Communicate effectively with end users, verbal and written
• Estimate work and keep within tight timeframes
• Proficiency in spreadsheet, graphics, word processing and data retrieval applications
• Strong client service focus
• Ability to deal with multiple demands
• Flexibility