Coordinator, Leaves (Temporary)

Job Summary

This is a temporary position for a 12-month term. Reporting to the Benefits Administration Manager, the Coordinator, Leaves, is responsible for the full lifecycle of an employee's leave of absence, from initial system entry to return-to-work coordination. Your role is critical in ensuring our employees receive accurate pay, benefits, and pension support while on leave. You will also act as next level support for complex query resolution including providing guidance and support pertaining to programs, policies, processes and regulatory requirements.

What You'll Do:

• Administer day-to-day operations of leave programs including Short-Term Disability, Long-Term Disability, Workers’ Compensation, Maternity/Parental Leave, Critical Illness, Compassionate Care, Military Leave, and others
• Ensure compliance with applicable federal and provincial legislation and organizational policies
• Collaborate with HR Business Partners, Disability Management, Occupational Health Nurses, and insurance providers to manage claims and secure leave approvals
• Oversee all aspects of employee compensation, benefits, and pension during leaves, including bi-weekly pay processing, pay adjustments, and data audits for accuracy
• Act as a primary point of contact for employees and managers, offering empathetic and knowledgeable support on leave-related matters
• Maintain accurate and current employee data in HR systems such as SAP, SuccessFactors, and ServiceNow
• Partner with internal teams including Payroll, Benefits, Time Administrators, and HR Business Partners to resolve complex issues and ensure a seamless leave experience
• Respond to employee inquiries regarding leave policies and procedures
• Interpret union collective bargaining agreements and applicable legislation as they relate to leave and benefit entitlements
• Stay informed on Canadian legislation related to leaves and benefits to make sound administrative decisions aligned with corporate policies
• Develop and maintain audit processes to ensure data integrity and provide reporting to monitor key metrics
• Keep process documentation and training materials current to support team development and knowledge sharing
• Contribute to continuous improvement initiatives within HR Operations, including process reviews, cross-training, and collaboration
• Adapt to evolving technologies and support their implementation within the team
• Uphold employee privacy and confidentiality in all aspects of leave administration
• Provide ongoing support and guidance to the HR Operations Employee Support Team to enhance their knowledge and ability to address leave-related inquiries
• Assist with ad-hoc tasks as assigned by the Manager, including system testing, compliance audits, and project work

What You'll Bring:

• Bachelor’s degree or equivalent combination of education and experience
• 1+ years of experience in leave of absence administration, preferably within a large national or global organization
• Knowledge of U.S. leave administration would be considered an asset
• Exceptional customer service skills with the ability to communicate with empathy and professionalism
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with SAP, SuccessFactors, and ServiceNow preferred
• Strong understanding of Canadian leave policies, practices, and regulatory requirements
• Experience interpreting union collective bargaining agreements is a strong asset
• High attention to detail and accuracy in a fast-paced, high-volume environment
• Strong analytical and problem-solving skills
• Proven ability to collaborate effectively across teams and build strong stakeholder relationships
• Excellent verbal and written communication skills
• Familiarity with Canadian HR data, business rules, and legislative requirements
• Ability to troubleshoot and respond to inquiries via phone and email
• Experience working in an HR Shared Services environment using a case resolution system is an asset
• Strong decision-making and time management skills with the ability to prioritize and manage urgent requests
• Commitment to continuous learning and improvement, both personally and within HR Operations
• Flexibility to work overtime or weekends during peak periods to meet payroll and operational deadlines
• Comfortable working in a fast-paced, collaborative, open-plan office environment

What You'll Get: