Application & Systems Operations Delivery Lead

Application, Platform, Database & Service Delivery Support

• Provide advanced Tier 2/3 support for assigned enterprise applications and platforms, including Oracle EBS, SAP ECC, Mainframe, HANA Unify, and related foundational systems
• Troubleshoot complex functional and technical issues, collaborating with Infrastructure and Applications teams to drive timely resolution and support successful service delivery outcomes
• Monitor system performance, assist with root-cause analysis, and help prevent recurring incidents through proactive operational and delivery practices
• Support database related operational activities, including reviewing database performance trends, assisting with query optimization troubleshooting, validating impacts of patches or deployments on database components, and collaborating with DBAs to ensure a healthy and resilient data environment

Service Operations, Coordination & Delivery Execution

• Support day-to-day operational activities including job monitoring, patch coordination, scheduled maintenance preparation, and system health checks, ensuring seamless service delivery
• Play an active role in coordinating work with managed service providers by monitoring progress, validating deliverables, and ensuring adherence to operational and delivery focused processes
• Participate in change, incident, and problem management processes by preparing documentation, updating tickets, contributing insights, and supporting delivery of operational commitments

Release, Change, Deployment & Delivery Support

• Contribute to release management activities such as validating deployment plans, performing smoke testing, and supporting cutover activities to ensure smooth and predictable delivery cycles
• Ensure change requests include proper documentation, test evidence, and risk assessment to support quality and reliable delivery

Audit, Compliance & Delivery Governance

• Assist with evidence collection, ITGC/SOX control execution support, and preparation for internal or external audits
• Document operational procedures and help maintain compliance with governance frameworks that support trusted and compliant service delivery

Continuous Improvement & Service Delivery Enhancement

• Identify opportunities to streamline processes, enhance delivery workflows, and improve system stability
• Support small-to-medium enhancement initiatives and participate in cross-functional efforts aimed at improving delivery efficiency and operational effectiveness

Stakeholder Engagement & Delivery Alignment

• Act as a point of contact for functional teams to gather requirements, understand issues, and provide updates that support transparent service delivery
• Support communication between applications, infrastructure, and vendor teams to ensure clarity, alignment, and consistent delivery of expected services

• Bachelor's degree in information technology, Computer Science, or equivalent experience
• 6+ years supporting enterprise applications or ERP platforms
• Strong analytical and troubleshooting skills across application, database, and integration layers
• Experience working with managed service providers and multi-vendor environments
• Familiarity with ITIL processes (Incident, Problem, Change) with exposure to service delivery practices
• Experience with audit controls, evidence preparation, and compliance frameworks considered an asset

• Purpose-Driven Work– Make an impact as part of a global team feeding the future and support farmers locally and around the world
• Excellent Benefits – Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching for your future
• Grow Your Career– Tuition assistance for future education and ongoing learning and training opportunities for career advancement pathways across the organization
• Support When it Matters – Employee Assistance Programs, inclusive leaves, and paid time for holidays, volunteering, vacation, and wellness
• Thrive in a Strong Culture– Guided by our core values we put safety first, act with integrity, are stronger together, and deliver with excellence in a collaborative, high-performing environment