JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Host

Location: Canada Business Line: Integrated Facilities Management (IFM)

About the Role

JLL is seeking a highly organized, proactive, and self-disciplined Workplace Host to join our team in Canada. This role is pivotal in delivering a best-in-class workplace experience by focusing heavily on meeting and event support. The ideal candidate will possess a "can-do" attitude and the ability to handle high-touch client requests with efficiency and professionalism. You will serve as a primary point of contact for office culture initiatives, executive meetings, and daily operations within a dynamic WeWork environment.

What This Job Involves

Meeting and Executive Support

You will execute weekly setup for Sales Meetings, including portable TV configuration, and proactively manage the annual recurring booking for conference rooms. You will coordinate offsites for executives in Toronto and oversee breakfast and lunch catering for offsites and All Hands meetings, including budget coordination. You will manage room bookings as requested and provide further assistance as unique needs arise.

Workplace Operations and Room Management

You will monitor office meeting space needs and proactively book additional WeWork meeting rooms for colleagues when internal capacity is reached. This includes managing monthly orders for snacks and drinks at the start of each month and fulfilling specific office supply requests from clients as needed. You will collect mail from WeWork reception, filter for relevancy, and forward necessary items to the US Mailroom.

You will oversee daily work order review and follow-up to ensure impeccable work order performance and a superior customer experience, while maintaining digital SOP manuals and emergency procedures. You will manage guest pass distribution using the extra WeWork membership and coordinate keycard activation and deactivation. You will act as the main point of contact for the WeWork Community Team for any facility-related inquiries or issues, and comply with all safety procedures, maintaining good housekeeping and workspace safety.

Event and Culture Support

You will serve as the primary point of contact for the local Culture Force, assisting with office decorations and the planning of major office events, including Summer and Holiday parties. You will partner with ERG leads to support holiday celebrations, including event setup, cleanup, lunch coordination, and themed decorations. You will manage end-to-end logistics for Yahoo Canada All Hands meetings, including physical space setup, chair arrangement, and Google Meet TV configuration.

Technical Support

You will troubleshoot minor IT issues in the office as they occur, assist with the collection and shipping of hardware devices, and support basic technical operations by updating device software as required.

Team Engagement

You will demonstrate strong collaboration and teamwork with an account-wide IFM team, participate in monthly virtual team meetings, engage in one-on-one conversations with your manager, and attend weekly client meetings.

Desired Experience and Technical Skills

You will bring at least two years of experience in a workplace, facilities, or hospitality role with a strong emphasis on event coordination, along with a demonstrated commitment to providing excellent customer service. Strong communication skills are essential, with the ability to interact across all levels of the organization. You should be proficient in Google Suite and workplace tools such as Slack or Microsoft Teams, and have a proven ability to work independently with high self-discipline in a fast-paced environment. Familiarity with the WeWork ecosystem and community management tools is a plus.

50,000.00 – 60,000.00 CAD per year

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location:

On-site –Toronto, ON

Opening Type:

Replacement

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.