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Clerk - Intermodal
Key Details
Top Skills Required
Data WarehouseService Reliability Strategies (SRS)Decision-making +13 more
Top Benefits
Description
Job Summary
The Intermodal Clerk is responsible for various tasks associated with intermodal operational activities and works directly with Port Operators, Port Managers, and several other departments. The role supports ingate and outgate transactions at CN's intermodal yards via gate software. Moreover, the position performs customer service duties that include assisting drivers, phone calls, and email responses as well as provides train journals to ensure that train crews have the proper documentation to travel safely and efficiently across the network.
Main Responsibilities
- Provide transactional service requirements to Operations
- Validate and perform ramping for Ports and Terminals
- Resolve and answer complex waybill and Electronic Data Interchange (EDI) problems or inquires from various parties
- Formulate office procedures
Working Conditions
- The role has Standard working conditions in an office environment with a regular workweek from Monday to Friday
- The role requires being available on-call 24/7 to respond to critical incidences
- Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress
Experience
- Experience working in an office or operational environment
- Experience performing data entry and processing transactions
- Experience providing customer service and responding to inquiries
Education/Certification/Designation
- Qualified OSM Ramper*
- Training in Service Reliability Strategies (SRS) and procedures*
- Certified under "Transportation of Dangerous Goods regulation" (Level 2 - TO4202)*
- Completed the self-instruction module on the handling of dangerous goods*
Competencies
- We Care About Each Other
- We Strive for Excellence
- We Succeed Together
- We Lead Responsibly
Technical Skills/Knowledge
- Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), Automated Gate System (AGS) and Systems, Applications and Products (SAP)
- Must be proficient in typing, operate a computer terminal, and common office equipment
- Knowledge of transportation of dangerous goods regulations (TDG), dimensional loads regulations, applicable rules, tariffs and contracts of both carload and Intermodal shipments, including protection of all aspects of shipment movement information, Canada and the United States Customs reporting, and revenue protection requirements*
- Knowledge of Waybill system including Data Warehouse, email, OASIS, and SRS*
- Knowledge of the Electronic Commerce industry standards
- Fluently bilingual both written and verbal (English and French)
- Navigate efficiently through EDI viewer
- Work without constant and direct supervision
- Make informed and timely decisions
- Display a customer-centric attitude
*Any experience/education/skills/knowledge for these above would be considered as an asset
Additional Information (If Any)
The incumbent receives 2 months on-the-job training without formal classroom training.This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement.
Job Details
- Job Type
- full time
Required Skills
Data WarehouseService Reliability Strategies (SRS)Decision-makingWaybill SystemsElectronic Data Interchange (EDI)Customer-centric AttitudeCanada and United States Customs ReportingElectronic Commerce StandardsData EntryCustomer ServiceOASISMicrosoft OfficeAdaptabilityTransportation of Dangerous Goods RegulationsSAPAutomated Gate System (AGS)
Benefits & Perks
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