Hourly FOH Player Trainer - The Rec Room Brentwood

What you will do:

Player Trainer, Direct

The Player Trainer, Direct support the training and development of new Servers or Bartenders through hands-on coaching while continuing to deliver exceptional Guest Service.

In this role, your responsibilities include (but are not limited to):

Training the Team

• Deliver hands-on training for new Servers or Bartenders as assigned by venue leadership.
• Coach restaurant Players during shifts, providing real-time feedback and support.
• Reinforce policies, procedures, and best practices while sharing training feedback with management as requested.

Managing the Guest Experience

• Perform regular duties while modeling service excellence.
• Support compliance with the service excellence program and Guest Service metrics, including NPS.
• Escalate guest, team, or environment concerns to management as needed.

Health and Safety

• Report unsafe conditions or equipment issues to management.
• Reinforce safe work practices and task-specific safety expectations.

Qualifications:

This role may be a perfect fit for you if:

• Have a minimum of six months of service with Cineplex, no documented performance issues, and are enrolled in or certified through the Player Trainer program.
• Hold Smart Serve or the required certification to serve alcohol.
• Demonstrate strong Guest Service, product knowledge, and consistent execution of best practices in your certified role.
• Enjoy coaching and supporting fellow Players, providing clear and constructive feedback.
• Are organized, calm under pressure, able to meet scheduling requirements, and know when to escalate concerns to venue leadership.

Additional Information:

As an employee, you’ll enjoy:

• Tuition Assistance
• Employee Assistance Program
• Flexible Hours 
• Discounted Food and Beverages on Shift 
• Opportunities to grow 
• & more!

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [email protected].

While we appreciate all interest, only those candidates selected for an interview will be contacted.

Wage ($):