Senior Facilities Manager

About the Role

As a CBRE Senior Facilities Manager, you will lead the delivery of integrated facilities management services across a complex portfolio of commercial, industrial, critical environment, healthcare, or institutional facilities. You will serve as the primary strategic advisor to clients while providing leadership to Facilities Managers, technical teams, and service providers to ensure exceptional operational performance, financial management, compliance, and client satisfaction.

This role is part of the Facilities Management functional area and is responsible for the strategic oversight of building operations, maintenance programs, capital planning, vendor management, and client relationship management. The Senior Facilities Manager acts as a trusted partner to both CBRE leadership and client stakeholders, driving continuous improvement initiatives, operational excellence, and long-term asset performance.

What You'll Do:

Client Relationship & Strategic Leadership

• Serve as the senior point of contact for clients, providing strategic guidance related to facilities operations, asset management, workplace experience, sustainability initiatives, and capital planning.
• Develop and maintain executive-level relationships with client stakeholders and business leaders.
• Lead quarterly business reviews, operational reviews, and strategic planning discussions with clients.
• Anticipate client business needs and proactively develop operational and financial solutions.
• Collaborate with client leadership on workplace, occupancy, asset lifecycle, and operational strategies.

Operations Management

• Oversee the delivery of integrated facilities management services across a portfolio of properties and multiple locations.
• Ensure all facilities operate safely, efficiently, and in compliance with client requirements and regulatory standards.
• Lead the development and execution of preventive, predictive, and corrective maintenance programs.
• Drive operational consistency and best practices across the portfolio.
• Monitor key performance indicators (KPIs), service level agreements (SLAs), and contractual deliverables.
• Identify operational risks and implement mitigation strategies.

Financial & Capital Management

• Develop and manage annual operating budgets and multi-year capital plans.
• Lead budget forecasting, variance analysis, financial reporting, and cost-control initiatives.
• Identify opportunities for operational efficiencies and cost savings while maintaining service quality.
• Review and approve expenditures, contracts, invoices, and capital projects.
• Partner with clients on asset lifecycle planning and capital investment strategies.

People Leadership

• Lead, mentor, and develop a team of Facilities Managers, Building Operators, Facility Coordinators, and technical staff.
• Foster a culture focused on safety, accountability, customer service, and continuous improvement.
• Support succession planning, workforce development, performance management, and employee engagement initiatives.
• Provide coaching and leadership to direct and indirect reports across multiple sites.
• Participate in recruitment, onboarding, training, and retention strategies.

Vendor & Contract Management

• Oversee procurement and performance management of vendors, contractors, and service providers.
• Lead contract negotiations and ensure compliance with service agreements.
• Monitor vendor performance through audits, scorecards, and service reviews.
• Ensure contractor activities are completed safely and according to CBRE and client standards.

Compliance, Risk & Sustainability

• Ensure compliance with municipal, provincial, and federal regulations, including WorkSafeBC requirements and applicable safety legislation.
• Lead environmental, health, and safety initiatives across the portfolio.
• Support sustainability programs, energy reduction initiatives, and ESG objectives.
• Oversee emergency preparedness, business continuity planning, and incident management programs.
• Ensure compliance with industry standards, building codes, and corporate governance requirements.

Project & Capital Program Delivery

• Manage capital projects, renovations, equipment replacements, and infrastructure upgrades.
• Coordinate consultants, contractors, and stakeholders to ensure projects are delivered on schedule and within budget.
• Monitor project risks, timelines, and financial performance.
• Minimize operational disruption while maintaining client satisfaction throughout project execution.

Reporting & Performance Management

• Prepare and present monthly, quarterly, and annual business reviews to client leadership.
• Analyze operational and financial performance metrics and develop action plans to address gaps.
• Utilize CMMS, CAFM, and business intelligence tools to improve service delivery and asset performance.
• Develop strategic business plans aligned with client objectives and CBRE performance expectations.