Intern, Data Management Analyst (Winter 2027)

What are your contributions to the team?

Data Management Analyst

• Adhere to our strict data governance protocols for our customer lifecycle master data
• Using 3rd party subscription databases and the internet to research and update information within our CRM application (Salesforce.com)
  • This includes companies and their hierarchies and associated contacts (e.g. telephone, address, e-mail, net worth, website, financials, industry type, ownership type, etc.)
  • Verify and update customer and competitive aircraft owner, operator, and management company information
  • Research and qualify new record entries in SFDC ensuring the integrity of the information and validating no duplicate records have been created
  • Manage sales exceptions where sales territory assignments are misaligned
  • Create company and executive profiles for our senior leadership and sales teams
  • Perform regular data quality checks in order to ensure data integrity and accuracy is maintained
  • Meet or exceed the expectations of internal stakeholders by delivering quality results within the pre-determined Service Level Agreement timelines
• Managing and addressing customer requests for Customer Portal access as well as modifications to their aircraft fleet

How to thrive in this role?

• You show initiative and enjoy working in a fast-paced environment
• You can multitask and adapt to changing priorities
• You are a strong team player with good communication skills
• You are analytical, and a problem solver with strong attention to detail
• You speak and write both English and French
• Familiarity with Salesforce.com and Excel is an asset