Customer Account, Engineer (Permanent)

What are your contributions to the team?

In your role you:

• Support Customer, Customer Pilots and Maintenance crews with regards to initial aircraft specification and definition from Aircraft interior to Avionics.
• Interact with CAM’s , Designers , Product Planning , Sales & Marketing and Completions Business Unit by providing and acquiring information on options specification and Green CL3500/650 model aircraft.
• Provide technical interface between above groups and engineering to ensure customer expectations are met.
• Field questions for sales support by providing technical data, pictures, vendor documentation and occasionally partaking in plant tours and mock-up visits.
• Develop/Maintain Interior Options Workbook and Visual Catalogues to ensure all illustrations and information presented to the customer represents the true aircraft configuration.

How to thrive in this role?

As our ideal candidate,

Technical Expertise 

• Demonstrate broad knowledge of the Business Aircraft market segment and the optional equipment/interior selections available.
• Applicant must be able to read and interpret complex engineering drawings and concepts and be able to translate this information into simple, concise usable information for internal and external customers.
• Excellent Knowledge of Microsoft Office programs necessary.
• Possess an Engineering degree or DEC with 3 to 5 years relevant experience.

Communication

• Excellent oral and written skills.
• Must be able to convey ideas and concepts both verbally and visually.
• Able to interface effectively with all levels of management, customers and team members.
• Must be fluent in English, French and possible third language.

Attributes

• Must be able to accumulate inputs from multiple sources and respond in a timely and professional manner.
• Must be able to organize and prioritize multiple projects with dynamic due dates.
• Actively engages in optimizing processes and workflow to ensure solutions and contributes effectively to resolving technical and creative issues.
• Must be able to work efficiently in a group and under very little supervision.
• Share ideas for future research and development projects.
• Enjoys multi-facet learning and constantly changing environment.