What are your contributions to the team?

Lead business analysis for digital product initiatives from discovery through implementation and business validation.
Work directly with business stakeholders to understand needs, current processes, pain points, constraints and expected outcomes.
Analyze and document As-Is and To-Be business processes, including interactions between customers, internal teams and systems.
Identify, clarify and document business rules, scenarios, exceptions, roles, permissions and operational requirements.
Facilitate workshops and working sessions to uncover requirements, resolve ambiguity and enable decisions.
Partner with Product Managers to ensure product decisions and scope are supported by a clear understanding of business processes and impacts.
Work closely with UX/UI during discovery so that business rules and operational realities are considered while experiences are being designed.
Collaborate with Product Owners and Development teams to ensure business requirements and scenarios are sufficiently understood before work enters development.
Identify cross-system, process and organizational dependencies and assess the impact of proposed changes.
Create clear business solution documentation, process models, workflows and decision artifacts that can be understood by both business and technical teams.
Maintain traceability between business objectives, stakeholder needs, business rules and delivered solutions.
Define and support business validation scenarios and coordinate with business stakeholders to confirm that solutions meet the intended business need.
Assess operational readiness, including impacts to processes, roles, support models, documentation and training.
Partner with Analytics and Product to establish clear business definitions for KPIs and measures where required.
Proactively identify gaps, risks and unanswered questions before they become delivery issues.
Ensure important business knowledge is captured and shared rather than remaining dependent on individual stakeholders.

How to thrive in this role?

Experience as a Business Analyst working on digital products, platforms or complex technology initiatives.
Strong experience with business process analysis and As-Is/To-Be modeling.
Demonstrated ability to identify and document business rules, requirements, scenarios and exceptions.
Experience facilitating workshops and working directly with business and technical stakeholders.
Ability to structure ambiguous or complex problems and drive them toward clarity.
Strong analytical and critical-thinking skills.
Excellent written and verbal communication skills.
Experience working with Product Management, UX/UI, Software Development and QA teams.
Experience working in Agile product development environments.
Ability to understand complex system interactions and integrations without needing to be a software developer.
Strong ownership and ability to independently move analysis forward.

Business Analyst - Digital Products

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What are your contributions to the team?

How to thrive in this role?

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