Customer Service Agent Commercial Banking

As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.

Your role

• Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions
• Analyze and understand business client needs in order to provide advice on the best solution and/or digital products
• Offer a distinctive client experience
• Follow compliance and fraud prevention rules in effect.

Our Client Contact centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Your team

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

Learning and development

Your onboarding begins with an 8- to 10-week on-site training program. During this period, your schedule will be Monday to Friday, from 8:30 a.m. to 4:30 p.m. This allows you to experience the call centre environment firsthand and get to know your colleagues.

The training program is based on hands-on learning through live customer calls, supported by a remote trainer who will help you become familiar with your role, our products, and our technologies.

A wide range of career opportunities awaits you. Whether you are looking to grow within your current role, earn a promotion, advance within the sector, or explore new career paths, many possibilities are available. We actively encourage internal mobility and support our employees' professional development and career growth.

 Prerequisites

• High school diploma
• Customer service experience
• Ability to identify business opportunities