Associate Relationship Manager, Fund Services

A career as an Associate Relationship Manager in the Fund Services team at National Bank Trust means acting as a key partner for investment fund manager clients, supporting the delivery of custody, fund administration and exchange-traded fund services. This job allows you to have a positive impact on our clients and organization thanks to your experience in investment fund operations, client relationship management and operational issue resolution.

Your role

• Act as a key day-to-day contact for an assigned portfolio of mutual fund and exchange-traded fund clients, respond to operational inquiries and coordinate follow-ups through resolution.
• Develop a strong understanding of each client's funds, operating model, service arrangements, key stakeholders, expectations and recurring deliverables.
• Investigate operational incidents and recurring issues, document findings, contribute to root-cause analysis and remediation discussions, and escalate material service issues when required.
• Support fund events and client onboarding activities, including launches, conversions, mergers, identifier changes, operational requirements and service-provider setup.
• Prepare for and participate in client and service-provider meetings, maintain issue logs, coordinate action items and ensure appropriate follow-through.
• Produce operational reporting and metrics related to funds, assets, service activity, incidents and outstanding actions, while maintaining accurate client, fund and operational reference data.

Your team

Within the Fund Services team, you report to the Director, Fund Services. You work closely with several partners across operations, onboarding and technology, as well as with external service providers, to deliver custody, fund administration and exchange-traded fund services to investment fund manager clients.

Our team values collaboration, operational excellence and a strong client focus. We aim to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Requirements

• Completed post-secondary education in business, finance, accounting, economics or a related discipline
• 4 years experience in investment fund operations, including custody, fund administration, exchange-traded fund servicing, recordkeeping or a related financial services environment.
• Experience with mutual funds, exchange-traded funds or fund servicing.
• Experience investigating operational issues using multiple data sources 
• Knowledge of operational risk and control practices in a financial services environment.
• Proficiency with Microsoft Excel and collaboration tools.