Assistant Manager, Administration

A career as an Assistant Manager, Administration - PPSA in Equipment Finance at National Bank means helping lead the team responsible for Personal Property Security Act (PPSA) administration supporting the Bank’s equipment finance portfolio. In this role, you will help ensure PPSA registrations, searches and related activities are completed accurately and within required timelines while supporting strong operational controls, employee development and risk-conscious decision-making.

You will work closely with the Manager, PPSA Administration to prioritize work, resolve escalations, support team performance and contribute to continuous improvement in a high-volume, deadline-driven environment.

Your role:

• Support day-to-day leadership of the PPSA Administration team, including workload planning, coaching, training, onboarding and performance support.
• Act as a subject matter resource and escalation point for complex PPSA files, registration and search questions, exceptions and service issues.
• Support the accurate and timely completion of PPSA registrations, amendments, renewals, discharges and searches related to equipment financing transactions.
• Monitor work volumes, service standards, quality results and team metrics to identify priorities, risks and improvement opportunities.
• Promote adherence to Bank policies, procedures, documentation standards, privacy requirements and operational controls.
• Work closely with internal partners to resolve PPSA-related issues and ensure security interests and documentation requirements are appropriately addressed.
• Collaborate with external service providers and other stakeholders as required to support registrations, searches and related administration.
• Contribute to procedure updates, process improvements, reporting, project work and change management initiatives.
• Support an inclusive, accountable and solution-oriented team culture aligned with Bank values.

Your team:

This position reports to the Manager, PPSA Administration within Equipment Finance. You will work closely with PPSA Administrators, Senior Administrators, students, peer leaders and partners across Operations, Sales, Credit, Funding, Customer Service, Collections, Legal, Compliance and other business areas.

The PPSA Administration team plays an important role in supporting equipment financing transactions by helping ensure the Bank’s security interests are properly registered and maintained. The team is responsible for activities including PPSA registrations, searches, amendments, renewals and discharges, as well as addressing exceptions and supporting internal partners with PPSA-related requirements.

Required skills:

• Relevant experience in operations, equipment finance, leasing, banking administration, secured lending and/or people leadership.
• Knowledge of PPSA registrations, searches and related secured lending administration is an asset.
• Ability to coach, train and support employees in a fast-paced operational environment.
• Strong judgment, accountability and risk awareness when handling escalations, exceptions and confidential information.
• Excellent organizational skills with the ability to manage competing priorities, deadlines and high volumes of work.
• Strong communication and relationship management skills with internal and external stakeholders.
• Ability to analyze operational issues, identify practical solutions and contribute to process and control improvements.
• Proficiency with Microsoft Office and the ability to learn and support multiple Bank systems, workflow tools and reporting platforms.
• Knowledge of French is an asset.