Customer Service Representative - Aviva Autocare Centre

Individually we are people, but together we areSolus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands, the AvivaAutoCareCentre,poweredby Solusis an innovative new collision repair facility that is transforming the customer experience.We’renot just fixing vehicles –we'reremoving barriers and helping our customers get back to what matters most,fasterand easier than ever before.

Why JoinUs?

• Be part of a visionary team challenging traditional ways of working

• Work in abrand newfacility equipped withstate-of-the-arttools and technology

• Enjoy a healthier, more comfortable work environment with modern amenities

• Help shape the autobody shop of the future

We are looking for aCustomer Service Representativeto bethe face ofour collision repair facility in Mississaugato our customers anddemonstrateour values and work to our principles, and those of Aviva.You will bea supportive and active team memberincarryingout all duties in the areas of customerservice, parts, planning transportation and driving. The Customer Service Representativewillensure vehicles are collected,repairedand returned to customers within expected time standards.

Your role will be pivotal in ensuring that our customers' needs are at the heart of our operations. By achievinghigh levelsof customer satisfaction and mastering the principles of customer experience management—including customer insight&brand integrity—you will help shape how our businessoperates.

Does this sound like an exciting challenge?Come bea part of this milestone as we embark on this ground-breaking journey together!

WhatYou’llDo: 

• Takeinitiativeand prioritize duties as agreed with site leaders to drivehigh levelsof customer satisfaction at all times

• Provide customer repair updates using the agreed method with the customer,i.e.Face to face, email, phone, text, etc.

• Collect excess paymentsina timelyandaccuratemanner

• Resolve customer querieswith professionalism and a customer-first approach

• Commit to an environment of continuous improvement

• Responsiblefor safe and courteous handling of customer vehicles,including pickingup a customer's car from a designated location, driving it to the fulfilment centre, and returning it to thecustomer’sagreed location.

• Make decisions that positivelyimpactthe site and the customer, and escalate issues where appropriate

• PromoteAvivaAutoCareCentrevalues and goals

WhatYou’llBring:

• Post-secondary education

• Valid driver’s license

• Experienceinworking within thecollisionrepair industry

• Knowledge ofcollision repair industry and insurance principlesareconsidered an asset

• Solidknowledge of automotive/equipment preventative maintenance, refurbishment and repair practices and procedures

• Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies

• Proficiencyusing body shop management systems; knowledge of Body Shop Connect preferred

• Strong customer-focused background combined with excellent organizational, time management, and interpersonal skills

• Proven ability to multi-task effectively in a fast-paced environment 

• Exceptional communication and conflict resolution skills

• Outstanding customer service abilities

• Ability tobe detail orientedshowing exceptional quality control

• Proven abilityto take direction andperform wellunder pressure

WhatYou’llGet: 

• The salary band for this position ranges from $60,000 to $75,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. 

• Medical and dental benefits

• Eligibility for annual bonus – actual amount depends on your performanceand AvivaAutoCareCentre

• Various retirement savings options including participation in optional group RRSP 

• Competitive vacation package

• We offer exceptional career development opportunities

• We’llsupport your professional development education

• Uniforms will be provided based on your role 

• Clean and safe work environment, including on site showers and break room
  

Please note that we may use AI tools to help us through the recruitment process. This isa newposition which has been posted externally.

Aviva Canada/AvivaAutoCareCentre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so thatan appropriate accommodationcan be arranged. This process applies throughout your career with AvivaAutoCareCentre.