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Reporting to the Director Physician Agreements and Payments, Health Shared Services (HSS), the coordinator is a professional role that completes a range of duties to support the management of physician contracts, agreements and payment methods. The Coordinator works both collaboratively and independently to remedy issues with the above and be very comfortable using advanced computer systems and technology to address HSS client needs and design tailored support. They will be looked to as an expert advisor to clients on physician agreements, contracts and payments for their programs. The successful candidate will be skilled at brokering or mediating difficult conversations and relationships. The incumbent has a broad understanding of the newly evolving, complex health care system in Alberta, including the relationship between PHA’s and PHC’s in addition to a robust understanding of payment models for physicians in Alberta. A strong customer service disposition, the ability to exercise discretion, and attention to detail are essential to the Coordinator being successful in their day to day business. The individual will possess exceptional written and verbal communication by delivering clear, timely messaging.
The Coordinator will: Provide expertise to clients as needed in the development of physician agreements through: benchmarking current practices across PHA’s and PHC’s in AB; and by incorporating research and understanding of Financial, Human Resources, and Medical Staff policies, procedures, and bylaws and; articulating deliverables and metrics within agreements. Engage and collaborate with physicians, medical leaders, client representatives within PHA’s and PHC’s, other HSS teams and occasionally PPHS or the AMA. Extract financial data from payment systems to support variance analysis and budget oversight by the client. Use critical thinking to assess client risks, project issues and develop options, strategies, and implementation plans as requested. Complete small-scale projects, defining objectives, scope, required resources, dependencies, timelines, and outcomes. Provide timely, high-quality written and verbal communication across all portfolio areas, including preparing briefing notes and correspondence, and effectively leading meetings. Adjust to changing priorities and timelines.
To ensure your skills and qualifications are considered please attach a resume and cover letter with your application. The candidate will have: Minimum undergraduate degree in Health Services Administration, Business, Economics, Arts/Sciences, or other equivalent preparation. Minimum of two years of program management, contract development, data analysis, policy advisor, or other similar experience, preferably in a health-related field. Exceptional communication skills. Proven ability to develop trust and strong working relationships across teams within HSS and client groups. Demonstrated understanding of physician payment models. Excellent working knowledge of Microsoft Office programs in particular Excel and ACCESS.
Demonstrated skills in analysis, critical and creative thinking to solve complex issues. Training or experience in group and team facilitation. Demonstrated customer-service disposition that anticipates the needs of others. Demonstrated competence in managing multiple, competing priorities. Demonstrated ability to conceptualize, manage, prioritize, and work in a fluid environment where many factors are ambiguous and changing. Demonstrated ability to communicate complex and sometimes difficult messages clearly in written and spoken form. Understanding of financial, budgeting and accounting policies.
As Required.
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