Coordinator

Your Opportunity:

Patient and Family Centered Care (PFCC) is seeking a dynamic, relationship-focused individual for a temporary opportunity supporting the implementation and adoption of a new digital resource designed to enhance the experiences of patients and families at the Stollery Children's Hospital, within Acute Care Alberta. This position will play a key part in rolling out a patient and family-facing web application that serves as a centralized source of information, support, navigation, and connection throughout a family's healthcare journey. Working collaboratively with clinical teams, coordinators, families, leadership, Information Technology (IT), Communications, Family Advisory Councils, and other partners. The successful candidate will coordinate the customization, promotion, and education on content management within the web application and related public-facing resources. The ideal candidate is passionate about improving the patient and family experience through innovation, collaboration, education, and engagement. They are comfortable working across multiple teams and translating the needs of families and healthcare providers into meaningful digital resources that are accessible, inclusive, and easy to navigate. This is an exciting opportunity to contribute directly to help families find the information, supports, services, and connections they need to feel informed, empowered, and supported throughout their healthcare experience.

Description:

The Patient and Family Centred Care (PFCC) Coordinator is responsible for working as part of the Patient and Family Centred Care team to support the delivery of Patient and Family Centred Care to patients and families at the Stollery Children’s Hospital. The key responsibilities of this role involves working with key stakeholders – patients and families, unit management, frontline staff and others to ensure the patient and family voice and perspective is included in all aspects of planning and delivery of care, to support patient and family advisors in their roles in a variety of hospital settings, to lead and support patient and family centred quality, safety and experience improvement and education initiatives and to support the broader work of the PFCC program as a whole.