Talent Program Operations and Delivery Team Lead

Role Responsibilities

Are you motivated by the opportunity to support the delivery and continuous improvement of organization-wide talent programs across the Alberta Public Service?
The Leadership and Talent Management Branch is seeking a Team Lead, Talent Program Operations & Delivery who is accountable for the operational delivery and continuous improvement of corporate talent management programs across the Alberta Public Service. The role leads a team responsible for implementing employee performance and development programs, the Enterprise Talent Management Program (ETMP), executive talent processes, and related talent services, ensuring programs are delivered consistently, efficiently, and with measurable impact.

The position plays a lead role in the operational delivery and intelligence functions of Talent Management, bringing together program coordination, workforce insights, and reporting to strengthen decision-making, improve service delivery, and enhance the employee and leader experience. Working with Senior Talent Management Consultants, HR partners, and other specialists, the Team Lead translates enterprise talent strategies and program designs into scalable, sustainable, and high-quality operational processes.

What You'll Do

As the Team Lead, you will:

• Provide day-to-day leadership, coaching, development, and work direction to employees responsible for talent operations, program delivery, reporting, research, administration, and stakeholder support, fostering accountability, innovation, collaboration, and continuous improvement.
• Establish clear work expectations, service standards, priorities, and operational objectives aligned with Talent Management goals.
• Coordinate team workload planning and resource deployment, manage operational risks, and monitor delivery performance to improve effectiveness, efficiency, and service quality.
• Apply and support compliance with established governance, privacy, information management, and data stewardship requirements.
• Support the development and lead the operational delivery and continuous improvement of talent reporting, workforce insights, key talent metrics, and performance indicators.
• Identify and contribute to opportunities to improve talent management programs through streamlined processes, practical tools, and responsive service delivery.
• Work with Senior Talent Management Consultants and other partners to translate workforce and program data into practical insights for leaders, HR partners, and stakeholders.
• Lead the operational implementation and coordination of ETMP, including the end-to-end delivery of processes, assessments, materials, reporting, and executive talent reviews.
• Translate approved enterprise talent strategies, frameworks, and program designs into coordinated operational plans and implementation activities, ensuring alignment across broader talent programs and services.
• Provide operational and implementation-focused advice and contribute analysis and insights to leaders, HR partners, and stakeholders on talent management programs, processes, reporting, and requirements.
• Anticipate operational risks, implementation challenges, and stakeholder concerns; develop practical solutions; and support or represent Talent Management, as appropriate, on cross-functional and enterprise initiatives.

Why This Work Matters

Through strong governance, effective execution, and continuous improvement, this role contributes to a coordinated, evidence-informed talent management function that supports leadership effectiveness, organizational performance, and current and future workforce needs across government.

What We're Looking For
We are looking for a systems-oriented professional who can bring structure to complex enterprise work, provide day-to-day team leadership and coordinate delivery, and use evidence and strong operational judgment to improve talent programs and services.

You Demonstrate

• Systems thinking and the ability to connect talent programs, workforce insights, governance, stakeholder needs, and enterprise priorities.
• Team leadership capability, including setting work expectations, coaching employees, coordinating workload and resources, and maintaining accountability for operational delivery.
• Sound judgment in handling sensitive workforce information, operational risks, competing priorities, and issues requiring escalation.
• Strong project and program management skills, including managing scope, timelines, risks, dependencies, deliverables, and multiple workstreams.
• The ability to translate complex strategies, data, requirements, and stakeholder input into clear operational plans, advice, recommendations, and improvements.
• Strong collaboration, communication, facilitation, and relationship-management skills.

You'll Thrive in This Role If You

• Enjoy providing day-to-day team leadership and turning complex enterprise priorities into organized, reliable delivery.
• Are comfortable working with program information, ambiguity, and evolving requirements.
• Can balance strategic context with operational accountability and follow-through.
• Build trust across professional and stakeholder groups.
• Value high-quality service, evidence-informed decisions, and measurable improvement.

What You'll Gain

• Enterprise-wide experience supporting the delivery of high-profile talent programs and executive talent processes.
• Exposure to workforce insights, program evaluation, and continuous improvement in an HR context.
• The opportunity to strengthen how talent programs and services are delivered across the APS.
• Meaningful work that supports leadership effectiveness, organizational performance, and public service capacity.

Join Us
If you are energized by team leadership, complex systems work, enterprise service delivery, workforce insights, and improving how talent programs operate, this is an opportunity to make a meaningful contribution across the Alberta Public Service.

Bring your expertise. Make a difference. Grow with us.

APS Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking: Connects talent programs, workforce insights, stakeholder needs, and enterprise priorities to identify impacts and support sustainable solutions.

Drive for Results: Takes accountability for coordinated delivery, service standards, timelines, risks, and measurable program outcomes.

Build Collaborative Environments: Builds alignment across employees, HR partners, specialists, vendors, and stakeholders to achieve shared outcomes.

Agility: Adapts plans and processes as priorities, evidence, and stakeholder needs evolve while maintaining service continuity and quality.

Develop Networks: Builds and maintains the relationships needed to coordinate enterprise programs, access expertise, resolve issues, and advance improvements.

Develop Self and Others: Provides coaching, feedback, knowledge sharing, and opportunities that build team capability and support changing organizational needs.

Qualifications

Minimum Recruitment Standard:

Education:

University graduation in Human Resources, Business Administration, Public Administration, Organizational Development, Business Analytics, Data Analytics, Social Sciences, or a related field.

Experience:

Four years of progressively responsible related experience in talent management, performance management, succession planning, workforce planning, program delivery, HR analytics, strategic HR services, or related areas.

Equivalency: Two-way

Directly related education or experience may be considered on the basis of one year of education for one year of experience, or one year of experience for one year of education.

Role requirements:

Candidates must demonstrate experience in one or more of the following areas:

• Experience delivering programs or services within a large, complex organization involving multiple stakeholders, interconnected work and competing priorities.
• Implementing, administering, or improving talent management, performance, succession, executive talent, workforce planning, or related HR programs.
• Using data, analytics, reporting, research, evaluation, or feedback to develop insights and inform recommendations.
• Developing or improving operational processes, service standards, controls, documentation, or tools that support consistent program delivery.
• Providing team leadership, coaching, employee development, work direction, and quality oversight in a professional environment.

The successful candidate will have:

• Strong project and program management skills, including the ability to manage scope, timelines, risks, dependencies, deliverables, and competing priorities.
• Strong analytical, problem-solving, communication, facilitation, and stakeholder engagement skills.
• The ability to translate complex information, data, program requirements, and stakeholder input into practical plans, processes, recommendations, and improvements.
• Sound judgment and discretion when working with sensitive workforce and talent information.
• A practical understanding of talent management, HR program delivery, workforce insights, and current HR practices.

Assets include:

• Experience with employee performance and development programs, executive talent management, succession planning, leadership assessment, or enterprise talent processes.
• Experience using reporting tools or improving workflows to support program delivery and service quality.
• Experience managing vendor relationships, procurement activities, contracts, deliverables, privacy considerations, or quality assurance.
• Familiarity with APS corporate systems, governance, and decision-making processes.

Minimum recruitment standards outline the minimum education and experience required for appointments to a job classification.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

• Location: Edmonton.
• Hours of Work: 36.25 hours per week, Monday to Friday.
• This is a permanent full-time position.
• This competition may be used to fill current and future vacancies at the same or lower classification across the Government of Alberta.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Public Service Pension Plan (PSPP).
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.