Delivery Manager

Role Responsibilities

The Citizen Experience branch is looking for one (1) Front-End and one (1) Back-End Delivery Manager in Alberta Payments streams. These positions will report to the Director, Payments and eCommerce and lead an assigned delivery team of approximately 9-15 staff and contingent labour in a matrixed delivery environment. Depending on platform scale, complexity, and service needs, a platform may have one or more Delivery Managers, each accountable for an assigned delivery team.

These roles support strong, productive delivery by aligning teamwork with approved platform roadmaps, branch priorities, and critical timelines; supporting staff and contingent labour; removing barriers; coordinating delivery proactively; and ensuring secure, reliable, flexible, reusable, and sustainable outcomes.

The responsibilities of this role include:

• Lead an enterprise delivery team of 9 to 15 staff and contingent workers, setting clear direction, priorities, and expectations.
• Translate platform roadmaps into delivery plans, managing sequencing, dependencies, risks, and trade-offs.
• Deliver secure, reliable, scalable, and reusable platform capabilities that meet regulatory requirements, reduce financial risk, and support continuous improvement.
• Promote responsible and accountable use of AI-enabled tools and delivery automation.
• Promote quality, consistency, and reuse while balancing immediate needs with long-term platform value.
• Provide leadership, coaching, and operational oversight to strengthen team performance, problem-solving, and growth.
• Advise leaders and stakeholders on risks, priorities, negotiations, and delivery decisions, supporting branch planning and cross-government coordination.
• Collaborate with Delivery Managers to align platform plans, roadmaps, and cross-team deliverables.
• Drive innovation, advance technology strategies, and reduce technical debt.

To be successful in this position, you will demonstrate:

• Ability to apply a user-centred focus and evidence-based analysis to uncover user needs and drive informed enterprise-scale delivery decisions.
• Proactive leadership, strategic collaboration, and stakeholder management skills, with the ability to balance diverse needs, interests, and short- and long-term value.
• Sound judgment and creative problem-solving skills, with the ability to balance competing priorities and manage resources flexibly in complex, changing environments.
• Practical knowledge of project management best practices and the ability to deliver within technical, policy, and regulatory constraints while embracing innovation.
• Ability to lead the responsible adoption of AI tools and agentic workflows, embedding ethical, effective, and accountable use in delivery practices.

The Job Description is provided for further details on this position

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Creative Problem Solving: Ability to gather information from varied sources, analyze and interpret information to formulate reports and make decisions related to case planning.
• Agility: Ability to prioritize competing workload pressures in an effective manner and contribute to the organizational goals.
• Drive for Results: Demonstrates ability to gather, integrate and interpret complex information Sets and accomplishes goals and priorities in order to deliver outcomes consistent with departmental objectives and directives. Excellent analytical, assessment and critical judgement skills.
• Build Collaborative Environments: Effectively helping and following through inquiries, requests, and concerns from colleagues, clients and stakeholders, as well as demonstrating the ability to remain courteous and professional in stressful situations.
• Building Collaborative Environments: Ability to work cooperatively and collaboratively with a variety of teams within the workplace, community and other Government ministries/agencies to meet client and ministry goals and objectives.
• Developing Networks: Ability to interact positively, build relationships and work effectively with others.
• Develop Self and Others: Ability to invest in the development of long-term capability of yourself and others.

Qualifications

Requirements:

• A related university degree and four years of progressively responsible, related experience.
• Experience leading large-scale delivery of enterprise digital platforms, services, or products, including cloud solutions.
• Experience delivering secure, reliable, scalable, and reusable enterprise capabilities that meet regulatory requirements and reduce financial risk.
• Experience delivering event-driven systems using messaging, queues, or asynchronous processing for high-volume transactions, distributed workflows, and service failures.
• Experience leading teams or multiple workstreams in a matrixed environment, including coaching, oversight, and team development.
• Experience leading teams through changing priorities and improving delivery practices and processes.
• Experience using AI-enabled tools and automation responsibly to improve productivity and resource efficiency.
• Experience advising leaders and stakeholders on risks, priorities, trade-offs, and delivery decisions while coordinating cross-team plans and dependencies.
• A cover letter demonstrating relevant skills and competencies for the position.

Equivalencies:

• A related master’s degree and a minimum of three (3) years of related experience; or
• A related two-year diploma and a minimum of six (6) years of related experience; or
• A related one-year certificate and a minimum of seven (7) years of related experience; or
• A minimum of eight (8) years of related experience in lieu of formal education.

Additional Requirements for the Front-End Delivery Manager:

• Experience applying performance monitoring, automated accessibility testing, service analytics, user feedback, and journey mapping to reduce friction and improve the reliability, usability, and responsiveness of high-volume digital services.
• Experience leading front-end development that delivers seamless user journeys across complex enterprise back-end systems with secure authentication and integration.
• Experience leading user-centred design and ensuring transactional interfaces meet accessibility, privacy, audit, security, and fraud-prevention requirements.

Assets for the Front-End Delivery Manager:

• Experience modernizing legacy transactional interfaces while ensuring service continuity and minimizing user disruption.
• Experience in payment or financial-services environments, including financial controls, risk management, reconciliation, and regulatory compliance.
• Experience planning and validating disaster recovery, failover, and service restoration for high-volume systems to minimize downtime and data loss.

Qualifications Continued

Additional Requirements for the Back-End Delivery Manager:

• Experience leading the adoption of CI/CD pipelines, infrastructure as code, automated testing, and release controls to improve the speed, consistency, security, and reliability of back-end delivery.
• Experience leading back-end and API development for resilient, secure, and scalable architectures, using operational data and service health metrics to guide performance monitoring, capacity planning, load testing, and optimization for high-volume services.
• Experience leading secure-by-design delivery in back-end data environments, including threat modelling, encryption, immutable audit logging, fraud-prevention controls, and financial risk management.

Assets for the Back-End Delivery Manager:

• Experience modernizing legacy systems and migrating critical data while maintaining data integrity, interoperability, and uninterrupted service.
• Experience in payment or financial-services environments, including financial controls, risk management, reconciliation, and regulatory compliance.
• Experience planning and validating disaster recovery, failover, and service restoration for high-volume systems to minimize downtime and data loss.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment: Permanent, Full-time position (2x positions)

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton

Final candidates will be required to undergo a security screening.

Applicants are required to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.

Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service
• Management Employee Pension Plan (MEPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.